Distribution, Fleet & Customer Service Supervisor
Basamh Trading & Industrial Group
Total years of experience :12 years, 2 Months
Supervision of all Delivery and distribution operations for clients various types of (Wholesale-
Supermarket - Mini Market - Hypermarket - DC Warehouses - Restaurants - Hotels).
Responsibilities
Ensure On Time Customer Delivery By Maintaining Safe, Reliable & Cost - Efficient Fleet To Support
Business Need .
Ensure Delivery Plan Submission to Transporter .
Ensure Orders Are Loaded & Per the Schedule Plan .
Supervise Shipping & Loading Operation .
Ensure Contracted Vehicles Utilization & Cleanness All The Time .
Monitors The Performance of contractor Vehicle to Ensure That Standards are Maintained At All
Times .
Supervise & Solve Customer Complaints Related To Delivery .
Plan Distribution Of All Vehicle As Far Ahead As Possible & Ensures That Sudden Demands on Short
Notice Are Effectively Met .
Draws Up Specification For Vehicle Meant For Specific Application & Prepares Materials Requisition
For its
Purchase / Lease Where Necessary .
Ensure That All Vehicles Are Kept in Good Condition & Licenses Registration & Insurance Are Valid .
Analyses The Cause Of The Shakedown & Recommends Measures To Be Taken in Order to Avoid
Recurrence of Such Problem .
Authorizes The Repair Of Owned Vehicles By Outside Work Shop By Initiating Service Orders .
Prepare & Submit Daily / Weekly / Monthly & Yearly Reports to Warehouse Manager .
Carries Out Special Studies & Statistical Report As & When Required By The Warehouse Manager . -
Operation Management
Supervises The Activities of Assigned Personal & Determines Work Priorities in Order
to Meet All Requirements for Vehicle / Equipment .
Supervise The Activities For Mass Event Transport Requirement .
Submit Seasonal Fleet Requirement to meet Customer Demand .
Communicate & Submit Claim For Lost or Damaged Shipment To Transporter .
Lead Daily Department Meeting to Ensure Smooth Delivery Operation .
Evaluate Employee On Every 6 Month to Review Performance & Submit to Management .
People Management :
Setting Development Plans For Team & Execute Them .
Align Team's Effort With Company's Project .
Responsibilities
Receives and inspects all incoming materials and reconciles with purchase orders, processes and
distributes documentation with purchase orders; reports, documents and tracks damages and
discrepancies on orders received.
Maintains records of all deliveries.
Maintains the warehouse, records area and stores area
in a neat and orderly manner.
To exercise general control over all activities in Stores Department.
To ensure safe keeping both as to quality and quantity of materials.
To maintain proper records.
To check and receive purchased materials forwarded by the receiving department and to arrange for
the storage
in appropriate places.
To reserve a particular material for a specific job when so required.
To check the Warehouse balances, with the actual physical stock at frequent intervals by way of
internal control over wrong issues, pilferage, etc.
Loading drivers and Salesmen all customer requests.
Export to some countries (such as United Arab Emirates - Kuwait - Bahrain - Qatar).
Receive Shipments from some countries (such as United Arab Emirates - Kuwait - Bahrain - UK -
Egypt Slovenia - Germany).
Responsibilities
Prepares source data for computer entry by compiling and sorting information.
Processes customer and account source documents by reviewing data for deficiencies; resolving
discrepancies by using standard procedures or returning incomplete documents to the team leader for
resolution. • Enters customer and account data .
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data
combining data from both systems when account information is incomplete; purging files to eliminate
duplication of data.
Tests customer and account system changes and upgrades by inputting new data reviewing output.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness,
Independence, Analyzing Information, Results Driven, Energy Level
Responsibilities
Reviewing priorities with supervisor; product promotions, new products, and price changes.
Maintains customer relationships by visiting with store managers, department managers, and
employees; responding to special requests; describing product features.
Maintains store shelves by observing displays of company products; removing damaged or freshnessdated
products; tidying store shelves; providing optimum display of products.
Maintains inventory by restocking shelves with product from inventory; observing inventory levels;
prompting store management to reorder when levels appear low; arranging for return
and credit for damaged products.
observing display and pricing of competitors' products.
Helps field sales representatives with special promotions by setting-up displays at aisle ends;
checking daily on special promotions; observing customer reaction to special promotions; forwarding
observations to management; removing promotions at end of special promotion period.
Provides information by reporting growth, expansion, or closing of supermarkets in assigned territory.
Maintains quality results by following and enforcing standards.
Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
Enhances merchandising and organization reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Product Knowledge, Quality Focus, Customer Focus, Organization, Client Relationships, Promotions,
Reporting Skills, Attention to Detail, Competitive Analysis, Job Knowledge
Picking Customer Orders
Loading and unloading of containers and Drivers and Salesmen
Distribution of newspapers and magazines to subscribers
