Basim Ismail

• Work closely with the Acquisitions Director in selecting, screening and acquiring the best content
• Source out and develop relationships with key content distributors
• Negotiate the best possible commercial terms with the distributors
• Manage the execution of all deals and release of information to relevant departments
• Coordinate with EPG department to generate the VOD metadata sheet
• Define the title ratings and make the decision of content censorship
• Schedule, plan and publish VOD (IPTV/OTT) contents for the live platforms using CMS
• Ensure all operational tasks are completed to time and accurately
• Flexibility to manage late changes and react to schedule amendments
• Carry out QA checks on the affiliate’s platform and ensure content is working fine
• Analyze usage reports to help maximize revenue
• Manage the service Barker channel and GUI promotional activities

• Create daily transmission schedules for the assigned OSN and pass-through channels such as BBC
• Insert bumpers or holding events according to relevant branding for channel
• Liaise with advertising and planning team to ensure all relevant programmes and advertising slots have been added
• Effectively manage late changes and communicated them to the transmission team
• Implement daily QC on submitted playlist and flag any errors to transmission

• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal and team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions within the time limits and ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Deal with the dispatch and delivery of customer packages

• Deal with customer requests and queries.
• Cash handling and work with the till system.
• Stock taking, following stock rotation and replenishment procedures.
• Ensure that all areas are cleaned and tidied at the end of each shift.

• Deal with general customers queries
• Deal with the dispatch and delivery of customer packages.
• Achieve sales targets through training courses and developed different approaches and techniques.