سكرتاريه و خدمه عملاء
marseilia group for real estate investment
Total years of experience :11 years, 2 Months
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Paying invoices for Vodafone customers.
• Customers services for Vodafone, Selling all brands of mobile phones and its accessories.
• Cash, stock, products control and invoices control .
• Handling any problems that could effect customer's certification.
• Doing a daily activity report about daily transactions, inventory and stock.
• Cash handling, filling and sending daily sales report .
• Public releations .
• Faculty of Arts, Mass Communication department Public relations section, Tanta University 2009 • Cumulative Grade: Good