Senior Administrator - Branch Operations Department
Egyptian Takaful Life
Total years of experience :17 years, 3 Months
April 2011 - Until Now Egyptian Takaful Life Cairo, Egypt
Personnel Specialist
• Keeps employee records up-to-date by processing employee status changes by receiving periodical e-mails from Agency managers with new structure for their branches to update the existing sales structure
• Act as linking point between all branches around Egypt and the HR department
• Processes personnel action forms and assures proper approvals
• Maintains budget spread sheet that includes gross salary, deduction
• Add new sales agents on different levels to the HR system to generate badge number and add them to the payroll sheet
• Keep records of personnel transactions such as hires, promotions, transfer, terminations
• Prepare contracts for hiring according to the respective legislations.
• Handling employee data entry through HR system.
• Create filing system for all employees' documents
• Calculating annual leaves for each employee.
• Initial point of contact for company employees' issues and inquiries, including but not limited to payroll and company policies.
July 2010-March 2011 Egyptian Takaful Life Cairo, Egypt
Group Policy Administration Clerk
• Preparing and issuing Group Life New Business
• Correspond with participants, employers and their representatives by phone, fax, mail (e-mail and in paper or electronic format) in a clear and accurate manner
• Responsible of entering all customers' data on spread sheet
• Responsible of calculating premiums for getting policies
• Sending letters and faxes to employers
• Process Group Life quotations within agreed guidelines and standards, liaising with Representatives and employers to obtain necessary information.
• Ensure Egyptian Takaful Life underwriting standards are followed for Group Life business.
• Accurately reflect Group Life information within an Excel spread sheet
• Assisting Team Manager in maintaining Group Life data taking into account joiners and leavers and the subsequent changes to premiums
• Produce accurate group life documentation for each scheme
• Performs other related duties as assigned or required.
July 2008 - June 2010 Egyptian Takaful Life Cairo, Egypt
Individual Policy Admin Clerk
• Receiving new applications. Identifying missing items if available. If not proceeding with data entry (submitting application to the system)
• Referring the new application and received signed offer letters to the Underwriting Department for medical evaluation and proceeding with them.
• Printing policy schedule, welcome letters and BIF after policy's issuance by a higher level. Applying the quality control process and standards on the earlier mentioned documents.
• Replying on emails and all correspondences between other departments and customers within the agreed service
• Cancellation / refunds proceeding with cancellation of applications/policies and refunding money to the customer, if applicable with coordination with the Finance Department and the customer.
• Receiving and executing all customers' requests/amendments on the system as per the agreed processes.
• Sending policies via Aramex to Sales Support Branches to delivered to customers, through sales agents
August 2007 - June 2008 Egyptian Takaful Life Cairo, Egypt
Managing Director Assistant
• Prepare and manage correspondence, reports and documents
• Organize and coordinate meetings, conferences
• Maintain schedules and calendars
• Arrange and confirm appointments
• Organize internal and external events
• Handle incoming mail and other material
• Set up and maintain filing systems
• Communicate verbally and in writing to answer inquiries and provide information
• Liaison with internal and external contacts
• Coordinate the flow of information both internally and externally
January 2007 - July 2007 High Tech for Elevators Cairo, Egypt
Branch Coordinator
• Responsible of assigning technicians on a daily basis for their required destinations
• Preparing invoices and payment related to payroll for all technicians in the branch
• Log calls to market company products
