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Basma Khalaf, operations manager

Basma Khalaf

operations manager·Bookr Company

Kuwait

Bachelor's degree, English Literature

Work experience

Total years of experience: 3 years, 0 months

operations manager

May 2017 - April 2020

Bookr Company

Al Kuwait, Kuwait

May 2017 - April 2020

• Managed and supported client accounts across Kuwait, Saudi Arabia, and Bahrain.
• Handled daily communication with partners, ensuring high satisfaction and service consistency.
• Delivered onboarding and training sessions for new female employees, focusing on customer service, booking systems, and performance quality.
• Assisted the sales team in meeting monthly targets and followed up with potential clients.
• Resolved technical issues related to online booking and collaborated with internal teams to improve platform performance.
• Contributed to social media content and engagement to promote services and attract new clients.
Company industry:
Business Support Services
Job role:
Management

Education

Arab Open University - Kuwait

September 2016

September 2016

Bachelor's degree, English Literature

Kuwait

GPA (rating): Good

GPA (rating): Good

Studied English literature for 4 years, attended Al-Ekhlas school,

Skills

Team Supervision
Expert
Team Supervision
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Training and Development
Expert
Training and Development
Expert
Business Development
Expert
Business Development
Expert
Customer Service
Expert
Customer Service
Expert
Social Media
Expert
Social Media
Expert
communication skills
Expert
communication skills
Expert
Client Management
Expert
Client Management
Expert
Sales & upselling techniques
Expert
Sales & upselling techniques
Expert
Personal Training, Fitness Programs, Coaching
Expert
Personal Training, Fitness Programs, Coaching
Expert
time management
Expert
time management
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

International Sports Sciences Association (ISSA)

Student Member

January 2025

Training and Certifications

Training
Certified Personal Trainer (ISSA)
International Sports Sciences Association (ISSA)
Jan 2025

Hobbies and interests

Fitness and healthy lifestyle

ISSA personal trainer certificate ( in progress ) received positive clients feedback created multiple 4-week online workout programs