Information Management Officer
ICRC
Total years of experience :14 years, 6 Months
- Serve as the primary point of contact for information management and data coordination in Regional Resources Network (RRN).
- Support in developing hard and soft copy filing structures for documents
- Implement standardized information management policies, utilizing information management tools while creating information products.
- Lead information sharing through collaborative tools, meetings, summaries, weekly reports and training sessions that foster the culture of knowledge sharing through tracking all info related to NAME within the regional staff.
- Design user-friendly data collection forms for clear data purposes, ensuring easy sharing.
- Organize, facilitate and participate in any events and or meetings related to the RRN to reflect achievements such as red talks, regular meetings and trainings.
- Support monitoring activities by providing Information Management services, enhancing data processing and analysis.
- Oversee collaborative tool usage and database management for RRN.
- Manage access and accounts for 53 staff members efficiently.
- Engage in discussions regarding new information management practices and actively participate in projects and the development of innovative information management tools.
- Foster user comprehension of the rationale behind changes and provide necessary support during these transitions.
- Systematically brief all new RRN staff members on information management protocols and arrange regular training and information sessions related to information management.
- Maintain up-to-date knowledge and proficiency in standard computer technologies (email, information sharing, records management, intranet, etc.) while also informing users about new information management tools.
- Contribute, to the coordination of national IM seminars and workshops centered around the subjects mentioned above.
- Create compelling reports and visually engaging infographics by utilizing data from field surveys, databases, and various other sources. These materials will spotlight pertinent trends in the related realms.
- Oversee day-to-day data management using in-house electronic systems and Microsoft Excel, including the use of Pivot Tables and Power Query for data analysis.
- Prepare and implement reports and dashboards that reflect enhancements and achievements.
- Evaluate SOPs content, which entails extracting valuable insights from the report to inform decision-making processes and contribute to effective information management strategies within the organization.
- Support in building the capacity of teams and partners on the data collection and management, analysis, reporting techniques and requirements.
- Handle, maintain and troubleshoot data collection issues that arise in the different management systems.
- Actively participate in the development and delivery of a wide range of materials, and publications including research findings, technical reports, tools, guidelines, summaries, PowerPoint presentations, and standard operating procedures required to support project activities.
- Provide essential support to the project team in identifying additional resources or specialized expertise necessary for the successful implementation of specific business development tasks.
- Take a lead role in ensuring effective project coordination and maintaining relationships with relevant government counterparts involved in project activities, as well as with local and global organizations' teams engaged in project-related tasks.
- Offer expert guidance to employees and team members regarding various information management aspects, including coaching and training on tools based on the requests and on the need.
- Following up on tasks through progress reports, status reports, monitoring and evaluation reports, and supporting documents aimed at streamlining and simplifying unit processes.
- Create and prepare dashboards and visualizations in response to requests using Excel to enhance data presentation and analysis.
- Maintain meticulous records of project activities, results, progress, lessons learned, and potential future interventions, including conducting gap analyses.
- Contribute to the planning process, ensuring compliance with planning parameters outlined in manuals, planning instructions, procedures, and standards, such as Knowledge Base proposal.
- Manage correspondence with various entities locally and internationally related to specific requests and various types of portals.
- Perform administrative and maintenance tasks on various content databases to ensure high-quality recordkeeping practices.
- Actively participate in efforts to improve working tools and processes, with the aim of enhancing institutional performance, and propose suitable solutions to ensure efficient implementation of information management activities.
- Collect, analyze, and respond to user feedback originating from complaints and suggestions channels to customer trip processes based on inhouse research.
- Regularly generate and distribute reports as required, encompassing meeting memos, general-purpose reports, service manuals, and user manuals as needed to support information management functions.
i. Master’s Degree in Information Systems --University of Jordan (August, 2009), Excellent average grade is attained with GPA (3,69). The master’s degree thesis entitled as “Extracting emotional expressions from unstructured text based on emotion-Ontology” with (70 %) success rate.
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