بسام عبد الله

Maintain a compliant and satisfactory relationship with customers; participate in managing the branch in line with the defined rules and procedures. Assist the Branch Manager in coaching and developing branch’s staff.
•Manage the processing of all branch daily operations and related tasks administration to secure the proper execution of bank’s workflow procedures and assist in promoting banks’ products /services.
•Report any unusual, suspicious non-compliant activities to the Compliance Department to ensure conformity to the bank’s norms / procedures and compliance with local & int’l regularly policies.
•Control the KYCs, CTS forms and Follow-up the update of the KYCs to guarantee the proper application of the AML / CFT policies and procedures.

Branch based Customer Service Manager, spearheaded a team of 6 employees providing and promoting a wide range of retail / commercial banking products and services.
•Achieved increase in customer retention up to 10% per month by reducing complaints and handling objections.
•Trained and mentored new employees that brought in new depositors with over $ 5 Million and reduced insurance cancellation rate by 70% within 1 year.
•Exceeded annual sales target year 2017-2018 by 50 % in retail and 20% in SME commercial banking products by creating effective sales project.
•Implemented employee engagement strategy resulted in achieving sales over 650 insurance policies surpassing the annual target by 300% being the top branch for 4 years in a row.

Provided Customer Service Support and assisted clients in making decision by delivering the suitable Retail and Commercial banking products and services for individuals, Small and Medium enterprise .
•Attained the highest performance levels and quality customer care breaking the requisite KPIs and targets, securing additional sales in retail products of approximately $ 6 million in 2011.
•Raised customer satisfaction 30% by designing and implementing process that reduced time to answer customer inquiries by 40%.
•Enhanced Bancassurances campaign resulted in achieving issuance of 250 insurance policies overrunning the target of the branch by 50 % with less than 6 months.

Built relations with prospects and key company accounts, cultivating a lasting rapport with decision makers and high value clients, presenting advertising solutions, and securing profitable deals.
* Increased clientele portfolio by 30% delivering high level of professionalism and service.
* Developed specific advertising blueprint that raised the revenue by $ 50k.
* Awarded employee of the Month’ in January-February 2008.

Insurance sales representative at BLOM bank branches Managed on renewing and selling wide variety of policies (medical, motor, fire, life insurance plan).
* Surpassed monthly target reaching average sales of 30 policies for 3 consecutive months.
* Delivered high quality of service that boosted customer base by 25%.
* Initiated follow up scheme slashing cancellation rate by 30%.