بسام السيد

* Performance Analysis:
* Regularly assess agent performance against established metrics (e.g., call handle time, first call resolution, customer satisfaction scores).
* Identify areas for improvement and develop targeted coaching plans.
* Coaching and Development:
* Conduct one-on-one coaching sessions to provide constructive feedback, guidance, and support.
* Help agents develop necessary skills, knowledge, and behaviors to excel in their roles.
* Facilitate skill development through training programs, workshops, and role-playing exercises.
* Performance Management:
* Implement performance management systems to track agent progress and identify areas of concern.
* Provide regular performance reviews and feedback to agents.
* Assist in setting and achieving performance goals.
* Quality Assurance:
* Monitor call quality to identify trends and areas for improvement.
* Provide feedback to agents on their call handling techniques and customer interactions.
* Team Motivation and Engagement:
* Foster a positive and supportive work environment.
* Encourage teamwork and collaboration among agents.
* Recognize and reward high performance to boost morale and motivation.
* Change Management:
* Support the implementation of new processes, systems, or technologies.
* Assist agents in adapting to changes and overcoming challenges.
Skills and Qualifications Required:
* Strong interpersonal and communication skills
* Excellent coaching and mentoring abilities
* Analytical and problem-solving skills
* Knowledge of call center operations and metrics
* Ability to build relationships and trust with agents
* Experience in performance management and coaching
* Strong organizational and time management skills
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1. Manage key accounts Through Pipeline
2. Act as the point of contact for clients
3 . Organize regular client meetings to discuss their requirements
4 . Resolve problems and handle complaints in a timely manner
5. Identify new potential customers
6. Supervise sales account representatives
7. Ensure budget and time requirements are met
8. Stay up-to-date with new features and product launches
9. Establish best practices
10. Monitor and report on sales performance analytics
11. Suggest innovative ideas to increase sales and improve customer experience

Main responsibilities:

1. Maximize sales and exceed store set targets through effective and continuous stock management, and highest possible levels of customer service.
2. Analyze daily performance on channel mapping pillars.
3. Record out of stock departments/lines, slow sellers or price sensitivities through POS.
4. Execute key/promotional events in a timely and systematic way, to ensure on-time delivery in store.
5. Ensure that daily corrective coaching occurs on shop floor with team. Deliver team execution.
6. Provide welcome pack to all customers.
7. Drive highest possible standards of in-store visual impact by following brand/layout guidelines to deliver brand values ensuring staff execute & update as per all VM instructions.
8. Drive sales floor presentation and housekeeping/recovery principles to the highest standard by regular walk though & corrective action/coaching.
9. Live Zones/Dummy Management/Planogram implementation.
10. Stock loss control
11. Achieve defined stock loss targets by improving stock awareness of stock loss issue and implement strategies to reduce stock loss.
12. Ensure staff are made aware of previous risks & apply counter measures.
13. People Management & Development.
14. Provide in-store training through daily communication, product knowledge and on the job coaching.
15. Identify areas of training needs within the store and develop or arrange programs to address them.
16. Identify individuals with potential within the store and formulate action plans or allocate additional responsibilities to further their development.
17. Ensure a development plan is in place and implemented for every member of the team.
18. Manage staff related issued by ensuring company policy and procedures are correctly communicated to staff.
19. Ensure all operational tools and materials are available for smooth operational run.
20. Manage store general expenses to ensure cost control measures are in place and maintain effective control.

Main responsibilities:

*Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.

*Initiates and coordinates development of action plans to penetrate new markets.

Assists in the development and implementation of marketing plans as needed.

*Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Sales Executive’s sales and activity performance.

I worked for this company for 2 years started as sales resp. till i become a sales executive

Main responsibilities :

* listening to customer requirements and presenting appropriately to make a sale;

* maintaining and developing relationships with existing customers in person and via telephone calls and emails;

* cold calling to arrange meetings with potential customers to prospect for new business;

* responding to incoming email and phone enquiries;

* acting as a contact between a company and its existing and potential markets;

* negotiating the terms of an agreement and closing sales;

Achievement : The process of upgrading and providing the king high institute with fiber Optic cables ( Wan Tech. company ).
Settle a lot of tenders to Wan tech. company for large Foundation’s such as ( Bibliotheca Alexandrina, Faragallah factories, Medlevent for shiping, MSC Egypt, Farco pharma and a lot more ).

Job Role: Sales Representative.
Company Name: Raya Holding Co-operation.
Company Role: Mobile Services & Retail
Date: Feb 2009 - Nov 2009

Achievement : Achieve all The Sales Target's For 6 Consecutive Month