بسام محمد درويش

Joined the organization as Senior IT Consultant and promoted to handle increasing responsibilities as Senior Infrastructure and Network Security Consultant for Allied Cooperative Insurance Group (ACIG) for an outsourced Contract via QTOPIA.

Designation Chronology:
• Jun 2016 -Present: Senior Infrastructure and Network Security Consultant, Allied Cooperative Insurance Group (ACIG) - Outsourcing Contract via QTOPIA
• May 2015- Present: Senior IT Consultant

Key Responsibilities - Senior Infrastructure and Network Security Consultant, Allied Cooperative Insurance Group (ACIG) - Outsourcing Contract via QTOPIA:
• Providing technical leadership and challenged with driving strategic organizational and technical transformations to mitigate regulatory risks and financial / reputational impacts.
• Directing all the security incidents/alerts investigations and establishing the Cyber Security strategy and program focused on risk management, governance, controls, and continuous improvement
• Administering the day-to-day ACIG Infrastructure, offering IT infrastructure design for all ACIG Branches Networks and managing deployment of new solutions and technology alignment with business requirements.
• Successfully updating the information security policy, performing Advanced Threat Analytics (ATA) and new information security standards for Exchange Online Protection.
• Devising a strong Risk Assessment Process based on data privacy or network access as well as administrating firewalls and providing an incident response capability
• Serving as a NOC Lead and deploying Microsoft Skype for Business including the integration of Voice Systems (Avaya IP Office) in alignment with corporate information security standards.
• Leading the company's navigation through the ever-changing complexities of a highly regulated industry, developing solutions that exceed the needs of operations leaders, combining efficiency with outstanding business value.

Key Responsibilities - Senior IT Consultant:
• Handpicked to deliver tailored solutions for key initiatives/projects and provided operational support for Cloud Solutions (Microsoft Azure, Office365) and EMS (Enterprise mobility and Security) in areas of Advanced Threat Analytics, Multifactor authentication, Information Protection and Mobile Device Management (Intune)
• Played a vital role in leading and managing key project implementations within the financial sector in Saudi Arabia mainly banks and insurance companies and oversaw information security.
• Performed custom configuration for complex network devices such as Firewalls (Cyberoam/Sophos, SonicWall and Palo Alto) and Microsoft Skype for Business/Lync Server 2013 including the integration of Voice Systems (Cisco, Avaya and Open source).
• Aligned business goals with technology solutions by installing required Network Infrastructure & Network security and conducted networks & security audits and Penetration Testing to resolve technical issues and change IP Cisco Telepresence System.
• Advocated and recommended appropriate computer systems and networks forensics and championed all efforts to strengthen data protection controls and awareness.
• Championed the implementation of Windows 10 Enterprise and several infrastructure initiatives to improve services to businesses.
• Identified options for potential solutions to network problems and assessed them for both technical and business suitability.
• Liaised with clients and vendors to ensure a streamlined, time and cost effective IT systems for marketing and customer services.

Key Responsibilities:
• Developed specific curriculum with various classes to mentor and develop world-class talent
• Taking on the challenge of creating a world class talent development and learning delivery courses for a leading online academy -Udemy.
• Serving as an integral member of the Udemy community, bringing the expertise needed to understand, advance and transform the learning methods and promote a shift from traditional classroom methods.
• Promoting an academic environment that is engaging, dynamic and student-centered additionally providing support, tutoring and other assistance as needed.

Key Responsibilities:
• Worked with global organizations with varied level of complexity of cyber security requirements and offered tailored support designs that are appropriate for each client.
• Provided the most efficient way to protect the system, networks, software, data and information systems against any potential attacks.
• Implemented vulnerability testing, threat analyses, and security checks as well as deployed suitable security criteria, security systems, and validation procedures.

Key Responsibilities:
• Delineated business goals and conducted training need analysis to precisely outline any technical Training (Technologies and Product) for whole Etisalat UAE projects.
• Customized training programs and devised methods of program delivery to effectively translate strategic business goals into human performance requirements.
• Evaluated the effectiveness of training programs by contrasting results with specified objectives; identified gaps and directed modifications to ascertain achievement of desired improvisations.

Key Responsibilities:
• Worked in fast-paced environments that demand strong analytical, leadership and interpersonal skills to administer SL, QA, Adherence, Utilization, Occupancy of the projects
• Organized weekly/monthly team meetings, motivated and empowered them to perform to their peak in addition to monitoring Teams Performances (KPIs)
• Built trusted relationships with clients and presented periodic and accurate reports for client reference and decision
• Provided recommendations to improve management procedures by creating a smart templates/software
• Actively supported WF in preparing robust projects forecasts and schedules and served as COPC Internal Auditor for Operations Department

Other Professional Experiences:
• Jan 2014 - Feb 2014: IT Consultant and Support, Ahli Bank - Qatar (QSC)
• Nov 2008- Mar 2015: Instructor & IT Consultant, Compusoft (Part-time)
• Aug 2008- Aug 2009: IT Supervisor, Egyptian Company for Networks & Multimedia