بسام نعمان

October 2004 - Current Day
Habachi & Chalhoub Co. Salhiya Complex - Kuwait City, Kuwait
Helpdesk Administrator
* VMware \[Vsphere Center / Esxi\] (Virtual Machine Environments) Servers Installation, Configuration, Administration, Monitoring & Maintenance.
* Microsoft Windows 2008 Servers Administration (File Servers / Print Servers / Active Directory / Antivirus Server)
* Computer Networking Support (Designing, Cabling, Exchange 2008 Servers, Remote Support For Workstations / Servers / Routers & Switches Over LAN & WAN Environments)
* Administrating Cisco Security Equipment (ASA Firewalls) Inbound / Outbound Traffic, Creating VPN Group/Users Profiles.
* Administrating Cisco Unified Communications Manager (Configuring Devices/Users, Routes, Dialing Rules)
* Administrating Cisco Access Points Controller
* Administrating (Bluecoat) Web Content Filtering / SG Proxy / ISA Server / Bandwidth Management.
* Computer Systems Security Software (Anti-Virus / Firewalls / Anti-Spyware) Deployment / Configuring / Disinfection.
* Configuring, Setting Manual / Automated Back-UP Plans for Computer Systems Disk Drives / Data.
* Windows Operating Systems Management & Maintenance for System Files / Services / Registry.
* Computer Systems Support: Hardware: (Servers, SureOne POS Systems, Desktops & Notebooks) Disassembling / Reassembling, Hardware Replacement / Upgrade.
Software: Deployment / Configuration / Problems Debugging & Solving)

ERP Project Coordination / Designing & Implementation (Habchi & Chalhoub Offices, Warehouse, Training Centers & Shops)
* ISPs Solutions / Quotations Negotiating.
* Infield Implementation Superintendence for Carpentry / Electricity & Cabling Teams (day/night) to meet the pre-assigned milestone according to the company's standards.
* Computer Rack Installation, Access Points Mounting, Servers / Terminals & POS Software Pre-configuration & Hardware Implementation.
* Cash Counters, Storage areas & Offices Redesigning to support the equipment installation.
* Sites surveying to study / Cover all the needed for the systems implementation.

December 2003- June 2004
Inter Group - IG Baghdad, Iraq
Human Resources Department
* Worked as Expeditor, Computer Clerk &Cadres Recruitment.

Personal Adjectives
January 2000- December 2003
Kamal Saridar & Partners Baghdad, Iraq
Office / Computer Assistant
* Performing general office work, Composing offers & Preparing Tenders.
* Handling Software & Hardware support for the computers in the office.
* In charge of purchasing computers systems parts, Assembling the computers, network, network support and troubleshooting.


* Quick Learner Strong Well to Self-development.
* Strong Communicating Skills With The Working Environment.
* Strong Commitment in Team Spirit & Work Invariant.
* Computer Knowledge Improvement with Excellent Computer Skills.
* General Knowledge & Self Developing.

Computer