Carrier Broker
Backhaul Direct LLC
Total years of experience :3 years, 0 Months
•Developed new carrier clients, while managing and maintaining my existing clients using CRM tools and effective communication
•Negotiated freight rates with carriers while maintaining high sales margins in order to achieve organizational financial objectives for the company
•Multi-tasked in a fast paced environment in order to identify and resolve problems that develop by tracking and tracing all shipments through my carriers as well as my co-workers carriers
•Conducted market research, as well as communication with other carriers, in order to understand the industry and find trends to increase revenue for the company in the long run
•Provided administrative help by answering phone calls assisting clients/guests, filing folders, and sorting through emails for the staff
•Supported staff with their projects by preparing presentations and reports, and edited client material
•Created and managed website and social media content
•Conducted multiple research details for projects, competitive analysis, etc.
•Responsible for managing two stores in the absence of the store manager
•Assisted the district manager with book keeping. Managing inventory, and ordering new supply when needed
•Managed conflicts and provided support for my co-workers when dealing with difficult customers while maintaining a positive attitude to provide the best customer service and handle situations professionally
•Assisted with marketing by researching for opportunities that will help increase awareness and sales for the two stores
•Responsible for the cash register and making sure there are no discrepancies in cash at close of day
•Making sure my co-workers were acting according to store policy and exemplified the best customer service to our customers
•Responsible for the cleanliness of the store and making sure product was out and available for customers
•Ensured that the fraternity and its members were conducting themselves accordingly and administered necessary judicial hearings when members failed to cooperate.
•Supported the fraternity by motivating the members to implement our goals and meet our standards
•Organized philanthropic events for the fraternity to raise money for the American Red Cross
•Recipient of The Pyramid Of Excellence Award due to our chapter’s performance for the year of 2013
Social Chair
•Handled the yearly calendar for the fraternity and had to schedule events for our organizations
•Managed the social aspect of the fraternity in order to increase our brand awareness and image
•Liaison on behalf of the fraternity to other organizations
•Successfully planned and organized a week-long event for all the fraternities and sororities on campus
•Facilitated and monitored all the scheduled activities and events during the week of the Greek Olympics to ensure they ran efficiently
•Organized meetings to acquire sponsorships to help finance our events with various businesses and organizations
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