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Kia Marie Placido, Office Manager

Kia Marie Placido

Office Manager·Acorn Strategy

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 10 years, 0 months

Office Manager

February 2016 - December 2017

Acorn Strategy

Abu Dhabi, United Arab Emirates

February 2016 - December 2017

• Serve as the main point of contact for all scheduled and un-scheduled visitors, maintenance contractors, deliveries, and any other third parties;
• Schedule team meetings and/or other appointments pertinent to office operations (or as directed by the Human Resources Manager and/or Managing Director);
• Organise the office supplies cabinet and order stationery on a regular basis (in instances of low-volume or unavailable office supplies, identify the nearest supplier or shop and run the errand to ensure missing supplies are available to the team);
• Maintain the office condition and arrange necessary repairs;
• Partner with HROD Consultant to update and maintain Policies and Standard Operating Procedures pertinent to office operations;
• Ensure that any items or supplies purchased are invoiced and paid on time;
• Manage contract and price negotiations with office vendors and service providers;
• Manage office budget (if assigned) and petty cash, ensuring accurate and timely reporting;
• Provide general support to visitors;
• Assist in the onboarding process for new hires;
• Address employees queries regarding office management issues (e.g. stationery);
• Liaise with facility management vendors, including cleaning, catering and security services;
• Support Account Managers and Account Executives on clients’ projects, reports, presentations, etc.;
• Support Senior Directors in projects or activities as assigned;
• Assist Account Manager and/or Account Director during the proposal and business development stage; it is imperative that any lessons learned from previous or existing clients’ proposals are documented and reflected in new proposals
• Implementing and maintaining procedures/administrative systems
• Preparing monthly reports for most of the client
• Proficiency in MAC Operating system and Microsoft

Company industry:
Marketing
Job role:
Management

Office Administrator/ Receptionist

July 2013 - August 2015

Survivex LTD

Dubai, United Arab Emirates

July 2013 - August 2015

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Arranging Visa, interviewing staffs, monthly reports and other HR jobs
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains customer confidence and protects operations by keeping information confidential.
• Manage minutes of meeting.
• Manage and coordinate travel arrangements; prepares itineraries.
• Arrange for outgoing mail and packages to be picked up.
• Prepares reports, presentations, memorandums and correspondence.
• Schedules appointments and meetings for executives and upper level staff.
• Tracks office supply inventory and approves supply orders.
• Reporting directly to Chief Executive of Operations

Company industry:
Administration Support Services
Job role:
Administration

Customer Service Executive

October 2011 - April 2013

Panasiatic Solutions

Philippines

October 2011 - April 2013

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Event Coordinator / Journalist

June 2007 - March 2012

ABS-CBN Regional Network Group

Philippines

June 2007 - March 2012

Event Coordinator:
• Booking studios, production equipment, performance and production staff
• Liaising with a wide range of people
• Organizing meetings and interviews
• Preparing and distributing briefing notes and scripts
• Organizing schedules and contracts
• Overseeing cues, timings and continuity during recording
• Budgeting
• Management of walkie-talkies, traffic cones, and other production staff equipment
• Management of other production assistants
• Assist in the direction of background action and the supervision of crowd control
• Assist in set lock-downs
• Assist in the functioning of the shooting set and crew
• Runner

Journalist
• Reading press releases
• Researching articles
• Establishing and maintaining contacts
• Interviewing sources
• Writing, Editing, and submitting copy
• Attending events
• Proofreading
• Verifying statements and facts
• Staying up to date with privacy, contempt and defamation law
• Liaising with editors, sub-editors, designers and photographers.
• Updating social media

Company industry:
Media Production
Job role:
Writing and Journalism

Education

University of Negros Occidental-Recoletos

March 2012

March 2012

Bachelor's degree, Mass Communication

Philippines

Working Student for 5 years Media Practitioner for 2 years (internship) Best in Reporting Awardee

University of Negros Occidental-Recoletos

January 2012

January 2012

Bachelor's degree, Mass Communication

Philippines

UNO-R School University of Negros Occidental - Recoletos Bacolod City, Negros Occidental Philippines Course: Bachelor of Science Major in Mass Communication (2012)

Skills

Managing Creative Teams
Expert
Managing Creative Teams
Expert
Customer Service
Expert
Customer Service
Expert
Warehousing Operations
Expert
Warehousing Operations
Expert
Billing
Expert
Billing
Expert
Documentation
Expert
Documentation
Expert
Versatility
Expert
Versatility
Expert
Positivity
Expert
Positivity
Expert
SORTING
Expert
SORTING
Expert
TELEPHONE
Expert
TELEPHONE
Expert
GREETING
Expert
GREETING
Expert
RECEPTION
Expert
RECEPTION
Expert
DOCUMENTING
Expert
DOCUMENTING
Expert
Handling Pressure
Expert
Handling Pressure
Expert
ORDERING
Expert
ORDERING
Expert
DISPATCHING
Expert
DISPATCHING
Expert
Confidence
Intermediate
Confidence
Intermediate
Documentation
Intermediate
Documentation
Intermediate
FILING
Expert
FILING
Expert
ADMIN ASSISTANT
Expert
ADMIN ASSISTANT
Expert
Recruitment
Intermediate
Recruitment
Intermediate
Reporting
Intermediate
Reporting
Intermediate
ANSWERING
Expert
ANSWERING
Expert
Managing Creative Teams
Expert
Managing Creative Teams
Expert
Customer Service
Expert
Customer Service
Expert
Warehousing Operations
Expert
Warehousing Operations
Expert
Billing
Expert
Billing
Expert

Languages

Filipino

Native Speaker

English

Expert

Training and Certifications

Certifications
Authenticated School Credentials
Apr 2012

Hobbies and interests

Singing

Vocalist in a band.

Talking

I'm good at sales talking to people. That's my hobby to talk.

Writing Stories

Writing news letters, news stories, and fictional stories.

Proof Reading and Copy Writing

One of my hobbies. I make sure from time to time I am enhancing this hobby of mine.

Organizing Events

I've been organizing and assisting managing an event in the Philippines. Concerts, Election, Talks, etc.

Interacting and marketing

That's what I'm good at.Once I'm comfortable with the people.

Documenting

Every event in my life is documented. Everyday is special so I am documenting my everyday life.

Filing and Organizing documents and stuffs

I want everything to be organized and clean most especially in my surrounding.