IT Manager
COMATEC
مجموع سنوات الخبرة :28 years, 0 أشهر
JANUARY 2022 TO PRESENT
IT CONSULTANT, COMATEC SAUDI ARABIA LIMITED.
Setting the IT objectives & strategies and ensuring a solid ROI.
Leading the IT organization of main divisions (Infrastructure, Business Applications & Digital Transformation)
Directing the IT projects (Business Applications, Cloud & Infrastructure).
Extracting on regular basis the new business requirements and initiating the digital transformation/automation with the right technology.
Lead & manage the IT Department - operational planning, budgeting, overseeing IT projects, and management of IT resources.
Supervise the company's information technology staff and functions (5 IT experts), including software, hardware, and network technicians; system administrators and analysts; programmers and developers; help desk personnel.
implementation specialists and others.
Support daily operation, monitoring, and troubleshooting of companywide IT mission-critical Infrastructure.
Oversee provisioning of end-user services, including Help Desk and other technical support services for incident follow-up, and status.
Leading the Saudi LATIS (Oracle JD Edwards) and COGNOS L1 support team.
Establish disaster recovery or contingency plans to ensure business continuity.
Maintain and ensure the accuracy of documentation on business process flows, network diagrams, links,
communication devices, and all other systems documentation.
Manage the Microsoft 365 and Microsoft-Suite apps for the BU.
Manage Active Directory including accounts creation, moves and deletions.
Perform annual performance review of IT Staff.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
identifying problems; evaluating trends; anticipating requirements.
Create and manage the company's technology budget. Accomplish financial objectives by forecasting
requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
Dealing with IT suppliers from negotiation until contract submission.
Oversee the monitoring and maintenance of IT assets across the company.
Ensure SLA’s with contractors and outsourced functions are met efficiently and effectively.
Prepare and present IT operational status reviews to company management.
Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Ensuring optimal performance of Salesforce systems and products.
Upgrading and configuring Salesforce systems for optimized integration.
Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
Importing sales department leads, contacts, and other data.
Maintaining the sales cloud, as well as building custom reports and dashboards.
Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
Evaluating and installing new Salesforce releases, as well as providing training and support.
Documenting processes, including error reports and changes to field history tables.
Preparing reports for sales and other departments
• Technical Support for JD Edwards (Level 1)
• Escalate follow-up issues of JD Edwards through HPSM/Service Now with CorpIT and Technical Support (Level 2)
• Analysis and Solution Definition
• Identifies the organization’s strengths and weaknesses and recommends areas of improvement.
• Develops functional specifications and system design as per client specific requirements
• Ensures issues are identified, tracked, reported on, and resolved in a timely manner.
• Works with client personnel to identify required changes.
• Assists in the implementation of project deadlines and schedules.
• Communicates and applies project standards.
• Manages resources in accordance with the project schedule.
• Consistently delivers high-quality services to our clients.
- Lead & manage the IT Department - operational planning,
budgeting, overseeing IT projects, and management of IT resources.
- Supervise the company's information technology staff and unctions,
including software, hardware, and network technicians; system
administrators and analysts; programmers and developers; help desk
personnel; implementation specialists and others.
Support daily operation, monitoring, and troubleshooting of
companywide IT mission-critical Infrastructure.
- Oversee provisioning of end-user services, including Help Desk and
other technical support services for the incident, Follow-up, status, and
completion and escalation to Veolia Corp - France.
- Leading the Middle East CRM.
- Establish disaster recovery or contingency plans to ensure business continuity.
- Maintain and ensure the accuracy of documentation on business
process flows, network diagrams, links, communication devices, and
all other systems documentation.
- Manage the Google GCP and G-Suite apps for the BU.
- Manage Active Directory including accounts creation, moves, and deletions.
- Perform annual performance review of IT Staff.
- Recommends information technology strategies, policies, and
procedures by evaluating organization outcomes; identifying
problems; evaluating trends; anticipating requirements.
- Create and manage the company's technology budget. Accomplish
financial objectives by forecasting requirements; preparing an annual
budget; scheduling expenditures; analyzing variances; initiating
corrective action.
- IT Procurement - source systems and software, including identifying
vendors, negotiating, and purchasing.
- Oversee the monitoring and maintenance of IT assets across the company.
- Ensure SLA’s with contractors and outsource functions are met
efficiently and effectively.
- Prepare and present IT operational status reviews to company
management.
- Big experience in digital communications within medium-sized
and corporate, multinational businesses.
- Ability to produce and upload content to the Internet and
Intranet platforms in different languages adapted to different
target audiences and using multiple web tools systems.
- Production and research of content for social media platforms.
LinkedIn, Facebook, and Instagram.
- Project management, customer relations.
- Good time management toward tight deadlines.
- Team player, reliable and solution-oriented
• Manage development team to code and develop software applications.
• Develop high level detailed design documents and project plans to meet business requirements.
• Determine resource requirements and maintain resource workload plan and timelines.
• Provide daily guidance to development team to ensure timely project delivery.
• Follow all phases of SDLC in application development activities.
• Maintain service level agreements, performance metrics and outage resolutions for software applications.
• Ensure developers follow coding and programming standards.
• Maintain documentation for application coding, audit compliance and disaster recovery functions.
• Work with customers on new developments, enhancements and troubleshooting.
• Organize project status meetings, review project reports and resolve issues timely.
• Develop project work plans and revise to meet changing needs.
• Address customer queries promptly and professionally.
• Worked on IOT (Internet Of Things) mini project (Veolink) by implementing a communication server to monitor the sites control panels in order to have a good preventive deliveries and maintenance
Title: Computer Trainer (JAN96-AUG99)
Tasks: - Maintenance lf all Software and programming
Such as Oracle Introductions to Oracle virgin 8
- Oracle Developer /2000(forms 5 part A)
- Oracle Developer /2000(forms 5 part B)
- Dos, Windows 95, 98, NT Microsoft office 97, 200, Accesses.
ACADEMIC BACKGROUND Bachelor's in Computer Science (Major on IT) in 1996 OBJECTIVE Pursue a commercial career in a multinational electrical company, using my technical, communication skills and deep knowledge of the Saudi market
• Diploma in Computer Science (c) 1996 – Ibn Khldoun Institute –Irbid, Jordan . Bachelor's degree in Computer Science 2007
