Complaint Dept. Manager/In-charge
Samsung Middle East FZCO -Jebel Ali HQ
Total years of experience :15 years, 2 Months
-Managing the Voice Of Customer's Dept. of the SAMSUNG in MENA
-Daily and Weekly Reports raised to the supreme Management
-Leading the Dept. and feedback provided when necessarily
-Sensing Risk Management
-Day-to-Day Consumer Rights Dept. of DED classification
-Escalations attendee from the Call Center of SAMSUNG and Service Centers
- Customer Service with a real Value of Majid Al Futtaim mandatory
- Multitasking usage of the CRM and Delta of the financial requests and adhering to the Shoppers with full performance
-Intervention with the Emergency Team of Mall of the Emirates
-Lost and Found Dept. \[ Mall of Emirates \] team leader
-Mall Walking/Mystery Shopping targets
-Security and Labors Tragic Flow training and Action Plans
In-Bound calls for SALIK specialist in
1- Lodging New Tags in the System
2- Managing Negative calls behavior
3- Inspecting Violations and Ghost Vehicles
4- All Related to SALIK Glossary
- Taking inbound calls as an Hp Consumer Customer Care Agent (CCR)
- Involved understanding the customer's issue based on technical problems
- Performing initial trouble shooting, Raised to be a Group Leader later
- Worked as an interviewer and statistical analyst.
- Out-Bound calls to review the banker’s satisfactions
- Feedback by filling a form after each call
- Training Completed for a Month
Not Completed due to financial issues ( Paused )
Consumer Communication with regards to high standards)
ICDL International Computer Driving License
Highschool from Dubai - English [ Britain ] Curriculum