Client Director
Cisco Systems
Total years of experience :27 years, 10 Months
Reporting to Regional Director North Africa Responsible for all Oil and Gas accounts and specially Sonatrach (largest company in Africa and strategic Cisco account)
Major Accomplishments
• Outstanding Sales performance rewarded with Sales Performance award in 2012, 2014 & 2015
• Build strong client relationships at the highest level leading to doubling company’s sales growth rate,
• Achieved best accurate forecast in Africa
• Developed 3-year global segment expansion strategy led to securing long term businesses and relationships opening $ 30 M pipeline of opportunities
• Close largest turnkey solution in the region (IP/MPLS $10M-Wireless solution $5M-COE $54M for all Sonatrach activities)
• Drove 35% sales growth with Go-to-market strategy, refocus on core business growth, overdriving strategic partnerships and creating Business model (for both traditional and non- traditional partners)
• Standardized and upgraded operational brand management practices on initiative planning for Go-to-Market partner strategy resulting in turnkey solution win with more than $100M
Reporting to Regional Manager Responsible for covering Oil & Gas focusing on Sonatrach as a strategic account for Cisco in addition of five strategic public banks.
Major Accomplishments
• Received NAL strategic Account Award for year 2010
• Developed 3-year plan for all accounts building executive relationships, refocusing on core business, collaborating with key stakeholders, overcoming lengthy procurement process & low price restrictions
Reporting to Regional Director MEA Responsible for service provider Wataniya Telecom Algeria, Orascom
Major Accomplishments
• Received Best Achiever Award for 2009
• Established and implemented strategic business plan resulting in signing 3 years contract with Cisco professional services and the implementation of Cisco product roadmap
Reporting to Regional Director MEA Responsible for covering both Oil & Gas and Financial sectors
Major Accomplishments
• Received Best Achiever Award for 2007
• Developed strong relationship with Sonatrach positioning Cisco as preferred partner & trusted advisor.
• Initiated transformable plan repositioning existing & prospective accounts with 3-pronged customer growth approach: growing core business, growing sub-segments and growing adjacent opportunities
• Identified opportunities and built enormous pipeline of $20M opportunities with 30 % conversion rate
Reporting to Chief Executive Officer Responsible for all Algerian operations including development planning, hiring, managing and motivating the team, leading sales team, closing deals while maintaining profitability, productivity, and efficiency
Major Accomplishments
• Established regional office in Algeria building from start-up to 80 employees on board (recruit, manage and train team and lead planning, development and services)
• Pioneered the first electronic recharge card solution in Algeria that could be used for credit card (virtual Pre-Paid using New Generation Technology to Host, Distribute, Sell and Manage Telco)
• Rapid closure complex IT deal (3-4 months) leveraging personal knowledge and selling experience
• Closing first year operation with profit and position BMB as one of leader partner in Algeria
• Employed my strong selling techniques to support large resulting in development and building new opportunities for $20M
Reporting to Chief Executive Officer Responsible for managing daily operations including production, quality control, engineering and contractual obligations as well as Market analysis, Product planning, Pricing, Budget Implementation, and Product Launch.
Major Accomplishments
• Performed strategic organization IT review focusing on project planning staffing and building productive teams in different departments boosting market share from 3% to 9%
• Successfully negotiated, secured and managed yearly contracts, built solid client relationships and led multiple projects within a 5 year modernization strategy to achieve best-practice in market and exponential sales growth beyond targets.
Reporting to General Manager Responsible for an IT support team of 4 staff scheduling the project activities and staffing, facilities, meetings, keeping deadlines & budget, along with overseeing Client Services, liaising with clients and technical teams providing exemplary customer support and after sales services.
Major Accomplishments
• Created business improvement concordance detailing business process functional requirements and technical specifications (first of its kind in the company and used as a template for others).
• Led and supervised network maintenance, technical support and troubleshooting activities with results including reducing PC rollout time from 120 minutes to 20 minutes.