HRIS Officer - Infrastructure
ABYAT
Total years of experience :7 years, 7 Months
Achievements:
● Automated sticker identification for orders containing bulk items in order to minimize human
errors in sending missing items
● Identified root causes for crucial ticket complaints related to Operations and Warehouse (i.e.
expired items, frozen & perishable items, delay in deliveries), improved and rectified the process
Responsibilities:
● Developed action plans to address weak areas in need of improvement
● Managed productivity, work standards, and development of operations staff
● Worked closely with the Business Intelligence/Technology team to build tools and capabilities to
automate key processes and eliminate process breakpoints
● Supervised the operations team consisting of team leaders, checkers, pickers, and packers
Achievements:
● Reduced purchasing costs of raw materials used in deliveries by 38% by shifting to in-house
storage instead of part of the Company’s purchase cost. Also pushed for tendering of said
materials to ensure lowest cost for the Company
● Founded a dedicated Customer Service Representative team for a more efficient en route-order
follow up. This enabled a live correspondence linking the customers, Aftersales and dispatch
teams together to deliver accurate customer requests instantly
Responsibilities
● Managed reporting and quality control and presided the weekly meetings of Aftersales Team to
identify and eliminate obstacles to performance
● Escalated cases to responsible departments and established relationships with main
departments: operations, warehouse, commercial, finance, etc. to ensure smooth collaboration
across divisions
● Managed customer complaints and analyzed operations processes to identify and eliminate root
causes
● Managed relations with third-party suppliers
● Trained employees on handling complaints and providing customer service.
● Conducted
Achievements:
● Implemented a penalty system on traffic violations for drivers that reduced fines of minor
offenses by 15% and fines of major offenses by 65%.
● Digitized two essential programs that (1) allowed departments to request booking of rental
vehicles for business trips and (2) allowed department employees to request fuel cards for a
specific vehicle
Responsibilities:
● Managed day-to-day operations for the HO drivers and scheduled pick-ups and deliveries.
● Assisted acquiring of new vehicles, ensured regular maintenance and managed auction for sale
of used vehicles.
● Paid traffic and parking fines and requested reimbursement from departments.
● Managed fuel cards and petty cash.
● Managed SAP administration to update and report records.
● Recommended and applied measures to improve vehicle lifecycle and equipment performance
which resulted in reduced costs.
● Obtained a certificate for outstanding performance in 2015 for Duty Manager responsibilities
Responsibilities:
● Utilized revenue management techniques to negotiate room rates and function space
commitments to enhance hotel's financial performance.
● Researched sales opportunities and possible leads to reach sales goals and increase profits.
● Initiated plans to improve customer relations, quality standards and service efficiency.
Responded to customer concerns by providing friendly, knowledgeable support and maintaining
composure and professionalism
● improving the hotel’s account management by predicting potential competitive threats and
outlining proactive solutions