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Bassel Saleh, Customer Service Representative

Bassel Saleh

Customer Service Representative·Teleperformance

Egypt

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 0 years, 7 months

Customer Service Representative

October 2022 - April 2023

Teleperformance

Cairo, Egypt

October 2022 - April 2023

Conflict Resolution & De-escalation: Managing difficult or frustrated customers with composure and empathy.
Technical Proficiency: Mastery of CRM software
Product Expertise: Deep knowledge of company offerings to provide accurate, competent assistance.
Soft Skills: High emotional intelligence, active listening, patience, and the ability to use positive language to steer interactions toward better outcomes.
Multi-Channel Support: Engaging with customers via phone, email to resolve inquiries.
Transaction Management: Processing orders, returns, exchanges, and warranty claims.
Data Documentation: Maintaining precise records of customer interactions and resolutions within a CRM to ensure service continuity.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Ain shams university

October 2025

October 2025

Bachelor's degree, Business Administration And Commerce

Egypt

GPA (rating): Good

GPA (rating): Good

Relevant Coursework: Strategic Management, Financial Accounting, Marketing Principles, Organizational Behavior, Human Resources Management, Economics, and Business Law. Developed a strong foundation in business operations, analytical thinking, and corporate strategy. Specialized in Business Administration. Acquired comprehensive knowledge of Egyptian and international business markets. Gained expertise in financial analysis, budgeting, and resource allocation.

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPOSURE
Intermediate
COMPOSURE
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate

Languages

Arabic
Native Speaker
English
Expert