بسام محمد

• Advise customers about necessary service for routine
maintenance.
• Help identify a mechanical problem by questioning the
customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend
corrective procedures, and prepare work order for needed
repairs.
• Prepare a repair order showing time, cost, and labor
estimates for service.
• Write a brief description of the problem on the repair order
to help the mechanic locate the problem.
• Explain the work performed and the charges to the
customer.
• Handle customer complaints.