Service Excellence Engineer
Diyar United Company
مجموع سنوات الخبرة :4 years, 8 أشهر
- Handling client calls
- Report to upper management when needed
- Coordinate with external parties for completion of projects
- Project documentation
- Managing development and the progress of the project on a daily basis
- Ensure all project stages are completed before deadline
IT Support at Jaber Al-Ahmad Hospital
- Maintaining servers, networks and installing and upgrading new hardware and software.
- Installing and configuring computer hardware, software, networks, printers and scanners.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Responding in a timely manner to service issues and requests.
- Diagnosing and providing fast solutions to general work related support issues.
- Setting up accounts for new users.
- Responsible for the disposable store from a logistics point of view.
- Training end users (healthcare providers) in a non technical way.
- Co-ordination with store managers if an issue arises.
- Working on dispensing machines and integration protocols. (Consis, Pyxis, Sinteco, Picklog).
Work daily and closely with the IT project manager
Assisting in analyzing requirements, problems and solutions.
Communicating with clients via different channels to follow up on work tasks.
Creating workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Conducted interviews with key business users and customers to collect information on business processes and user requirements.
IGCSE AS Level