Bassem Osama, Customer Service Representative

Bassem Osama

Customer Service Representative

Wasla Contact Center

Location
Egypt - Cairo
Education
Bachelor's degree, Law
Experience
2 years, 10 Months

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Work Experience

Total years of experience :2 years, 10 Months

Customer Service Representative at Wasla Contact Center
  • Egypt - Cairo
  • July 2010 to October 2010

1. Handle every question and complaints and if there are any specialized complaints I must refer the customer to the person in charge.
2. Try to solve the customer’s problem according to guidelines established by the company.
3. Make changes and updates to customer’s profile or account info and entering the data into the computer when I speaking with the customer.

Lawyer at Ashraf Zamzam law firm and legal consulting
  • Egypt
  • January 2008 to June 2010

1. Counsels clients concerning their legal rights.
2. Representing one of the parties in criminal and civil trials by presenting evidence.
3. Assists clients with litigation, wills, trusts, contracts, mortgages and leases.

Education

Bachelor's degree, Law
  • at Faculty of law, Cairo University
  • October 2008

Specialties & Skills

Internet
Hardware
Customer Service
Hardware and software
Microsoft Office software, OS Windows XP and the Internet

Languages

Arabic
Expert
English
Intermediate