Bassem Shihatah, Central Kitchen Manager

Bassem Shihatah

Central Kitchen Manager

Freshponits Group

Location
Kuwait
Education
Bachelor's degree, Art Education
Experience
14 years, 10 Months

Share My Profile

Block User


Work Experience

Total years of experience :14 years, 10 Months

Central Kitchen Manager at Freshponits Group
  • Kuwait - Al Kuwait
  • My current job since March 2021
Multi Unit Manager at Alroomi
  • Kuwait - Al Kuwait
  • November 2020 to March 2021
RESTAURANT MANAGER at M. H. Alshaya Company
  • Kuwait - Al Kuwait
  • June 2015 to November 2020

Applied knowledge of previous supply needs and forecasted business
levels to estimate required supplies
▪ Created and deployed successful strategies to boost performance,
streamline processes and increase efficiency in different areas
▪ Delivered in-depth training to workers in food preparation and
customer-facing roles to promote strong team performance
▪ Continuously evaluated business operations to effectively align workflows
for optimal areacoverage and customer satisfaction
▪ Led and directed team members on effective methods, operations and procedures
▪ Correctly calculated inventory and ordered appropriate supplies

ASSISTANT RESTAURANT MANAGER at MCDONALD’S - KUWAIT | MARCH
  • January 2012 to June 2015

Maintained high food quality standards by checking delivery contents to
verify product quality and quantity
▪ Scheduled and received food and beverage deliveries, adhering to food cost and
budget
▪ Resolved challenging customer complaints to full satisfaction,
promoting brand loyalty and maximizing repeat business
▪ Oversaw scheduling, inventory management and supply ordering to maintain fully
stocked kitchen
▪ Reduced restaurant’s annual food and labor costs by 26% through proper
budgeting, scheduling and management of inventory

Store Manager at Americana Group
  • Saudi Arabia
  • January 2009 to June 2011

Collaborated with sales team members to stay current on inventory levels,
complete accurateorders and resolve item issues
▪ Adhered to all safety processes and procedures when stocking store to avoid falls
and other injuries
▪ Readied items for sales floor stocking by affixing tags and preparing pallets
▪ Completed physical inventory counts each

Accomplishment
▪ Consistently exceeded daily sales target by 10 - 25%
▪ Met monthly sales goals · Achieved 100% Shoppie.
▪ Achieved 93% Food Safety Audit
▪ Improved Store Margin from 67% to 73%
▪ Achieved 95% Store Audit.
▪ Highest Home Delivery record with 200 transaction
▪ Maintained lowest employee turnover rate
▪ New store opening team (McDonald's - Raising Canes - Le Pain Quotidien)
Courses & Training
· Financial Awareness (P&L) -

Education

Bachelor's degree, Art Education
  • at Assiut University
  • June 2007

· Faculty of Specific Education –

Specialties & Skills

Customer Service
Restaurants Management
Restaurant Marketing
Marketing
DELIVERY
INVENTORY MANAGEMENT
PROCESS ENGINEERING
BUDGETING
FINANCIAL
QUALITY

Social Profiles

Languages

Arabic
Expert
English
Expert

Training and Certifications

Basic Food Safety (Training)
Training Institute:
Alshaya Group

Hobbies

  • Traveling