Senior ICT Support Engineer
Al Futtaim Carillion
مجموع سنوات الخبرة :14 years, 8 أشهر
From August 2016 - Acting as “IT Service Desk and Business As Usual Support Team Leader”
• Responsible for 2nd level support resolution for escalated network related calls to identify the root causes and resolutions.
• Provide solutions and introduce preventive measures to increase system reliability and resilience.
• Lead the IT Helpdesk / Projects Team to deliver Mobilization & Business As Usual IT support to all company operating locations all over UAE and remotely to Egypt and KSA.
• Key Team member of 2500 asset infrastructure network refresh program to design and implement a new IT communication system platform that provides a more efficient, secure and reliable access to the company systems anywhere in the world.
• Review current processes / procedures, propose and implement service improvement measures.
• Responsible for process documentation, creating and updating “Knowledge Base Register” to guarantee knowledge sharing among different team members.
• Tender and bid support - Specification review and cost estimation of IT networking equipment and services required for new projects / contract awards.
• Telecommunication works related to sites’ mobilization, steady state and decommission works.
• Test new software products and hardware equipment to ensure IT systems interoperability and system wide performance.
• Perform software and hardware upgrades for IT systems when required.
• Supply chain review to reduce the cost of the procured products and services by searching the market for new suppliers and vendors establishing preferred supplier matrix and volume discounting.
Awards: Al-Futtaim Carillion Values Award for “We Care - We deliver” 2016.
• Review project / business requirements and propose a scope of works including the design and build of site wide infrastructure networks including fiber links, wireless bridges and microwave links.
• Install and configure data access networks for site wide operational areas. In addition to monitoring, fixing and reporting any failures or incidents.
• Configure different WAN and LAN networks for clients, Consultants and subcontractors.
• Asset management / cost recovery. Monitor the minimum stock levels, asset procurement, review of the monthly charging reports for different departments and ensuring commercial recovery into the correct cost centres.
• Liaise with suppliers and vendors of different network and deskside equipment and establish a diverse supply chain matrix.
• Key liaison point with Telecommunications Regulatory Authority for service requests, technology solutions, mobilization requirements, permits and licences.
• Network equipment procurement. Raise purchase orders, compare market prices and establish preferred supplier matrix and periodic review for network equipment and accessories.
Awards: Al-Futtaim Carillion Values Award for “Professional Delivery” 2013.
• Planning and executing a data collection plan for all Mobinil GSM sites in Cairo, Giza, Alexandria, Marsa Matrooh and Al-Fayoum.
• Coordinate between different “Data Collection Teams” from one side and Mobinil (operator) from the other side.
• Identify all 2G and 3G network components such as cables and antennas installed on site as well as their models and makes. Reading all BTS configuration details and compiling a detailed site report be sent to Mobinil (Mobile Operator).
• Make sure that project meets and exceeds the agreed Service Level Agreements (SLAs) between the operator and Orascom Trading.
• Lead a team of technicians and make sure that the safety standards are applied during all site visits.
• Support and assist the “Maintenance Team” in addressing and resolving all sites’s alarms and failures.
• Apply for all authorities permits, submits the related work action plans and get the required access permissions.
• Attend all Sites’ audits conducted by the operator and organizes all the logistics required before their visits.
• Identify and report any site failures as well as potential faults and safety hazards.
Bachelor's Degree of Electronics and Communication Engineering