عائشة زبير

Job responsibilities are as under.
•Update College Website
•To manage Computerized sms software and contact details of faculty, students and administrative staff.
•To manage computerized campus management system.
•Admin college Facebook page.
•Admin College E-mail addresses and domain
•To verify student's status to other universities for medical electives via email.
•To arrange Faculty development workshops, maintaining records and issuing certificates.
•To Supervise preparation of MBBS & BDS sections (Attendance record, Progress record, Ward test record, wards attendance record, student contact lists).
•To set goals and deadlines for MBBS & BDS clerks for completion of reports in time.
•To supervise (weekly lectures programs of 3rd year, 4th year & final year MBBS class, Academic Calendar, and Conference and faculty development workshop records).
•To handle students queries regarding progress reports and attendance.
•Maintaining admission information desk, (providing information to parents & students via phone, email and in person)

 To maintain information desk and reception area and file management.
 Tele-sales for company new packages and mobile phones.
 Resolve customer complaints via phone, email, mail, or social media.
 Use telephones to reach out to customers and verify account information.
 Greet customers warmly and ascertain problem or reason for calling.
 Cancel or upgrade accounts.
 Assist with placement of orders, refunds, or exchanges.
 Advise on company information.
 Take payment information and other pertinent information.
 Answer questions about warranties or terms of sale.
 Suggest solutions when a product malfunctions.
 Handle product recalls.
 Attempt to persuade customer to reconsider cancellation.
 Inform customer of deals and promotions.
 Sell products and services.
 Utilize computer technology to handle high call volumes.
 Work with customer service manager to ensure proper customer service is being delivered.
 Close out or open call records.
 Compile reports on overall customer satisfaction.
 Read from scripts.
 Handle changes in policies or renewals.