Receptionist
hassab laboratories
مجموع سنوات الخبرة :0 years, 0 أشهر
Provide Vodafone Egypt customers with all required information related to the
company products and services with delighting them with a superior customer
service.
: Providing guidance in areas of professional matters as requested or needed.
: Applying FCR concept for all customer’s inquires.
: Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
: Follow up all customers related issues and provide timely feedback to Vodafone
Egypt High Customers.
: Adhere to Customer Operations Department policies and procedures.
: Provide customers with superior recommendations and actions, and be a driver for
customer’s satisfaction and Loyalty.
: Perform standardized activities and tasks efficiently and effectively.
: Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
: Handle and retain all the customers’ complaints within the SLA.
: Handle all USB and mobile internet basic trouble shooting related issues.
: Supporting corporate queue by handling SME authorized and end-users inquires.
: Supporting collection queue by handling collections inquires and bills explanation.
: Explore the required negotiation skills for making payments' deals when needed.
: Create a smooth communication channel with different departments to resolve
customer problems and requests when needed in a highly professional manner.
: Applicable directly coordinate with customers to assist them with any questions or
issues arising from their use of Vodafone’s business solutions and hardware.
: Implement high quality standards of Customer Service for High customers through
exceeding all KPI’s threshold
Karem Elshazly Office
The Union Of Libyan Students In Egypt
From : 22/1/2017
To :Now
Job description Maintains office services by organizing office operations and procedures; preparing payroll;
controlling correspondence; designing filing systems; reviewing and approving supply requisitions;
assigning and monitoring clerical functions.
: Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and
disposal of records.
Maintains office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
: Designs and implements office policies by establishing standards and procedures; measuring results
Against standards; making necessary adjustments.
: Completes operational requirements by scheduling and assigning employees; following up on work
results.
: Keeps management informed by reviewing and analyzing special reports; summarizing information;
identifying trends.
: Maintains office staff by recruiting, selecting, orienting, and training employees.
: Maintains office staff job results by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.
: Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
: Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
: Contributes to team effort by accomplishing related results as needed.
Answer phone calls and direct calls to appropriate parties or take messages
Schedule meetings and appointments
Mailing, Supplies, Equipment, Bills, Memos
Organize the office layout and order stationery and equipment
Maintain the office condition and arrange necessary repairs
Ensure that all items are invoiced and paid on time
University :
University :