Bassma  Algindy , Receptionist

Bassma Algindy

Receptionist

hassab laboratories

Location
Egypt - Cairo
Education
Bachelor's degree, Social society
Experience
0 years, 0 Months

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Work Experience

Total years of experience :0 years, 0 Months

Receptionist at hassab laboratories
  • February 2006 to

Provide Vodafone Egypt customers with all required information related to the
company products and services with delighting them with a superior customer
service.
: Providing guidance in areas of professional matters as requested or needed.
: Applying FCR concept for all customer’s inquires.
: Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
: Follow up all customers related issues and provide timely feedback to Vodafone
Egypt High Customers.
: Adhere to Customer Operations Department policies and procedures.
: Provide customers with superior recommendations and actions, and be a driver for
customer’s satisfaction and Loyalty.
: Perform standardized activities and tasks efficiently and effectively.
: Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
: Handle and retain all the customers’ complaints within the SLA.
: Handle all USB and mobile internet basic trouble shooting related issues.
: Supporting corporate queue by handling SME authorized and end-users inquires.
: Supporting collection queue by handling collections inquires and bills explanation.
: Explore the required negotiation skills for making payments' deals when needed.
: Create a smooth communication channel with different departments to resolve
customer problems and requests when needed in a highly professional manner.
: Applicable directly coordinate with customers to assist them with any questions or
issues arising from their use of Vodafone’s business solutions and hardware.
: Implement high quality standards of Customer Service for High customers through
exceeding all KPI’s threshold

Office manager
  • to

Karem Elshazly Office

Office manager
  • to

The Union Of Libyan Students In Egypt
From : 22/1/2017
To :Now
Job description  Maintains office services by organizing office operations and procedures; preparing payroll;
controlling correspondence; designing filing systems; reviewing and approving supply requisitions;
assigning and monitoring clerical functions.
 : Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and
disposal of records.
 Maintains office efficiency by planning and implementing office systems, layouts, and equipment
procurement.
: Designs and implements office policies by establishing standards and procedures; measuring results
Against standards; making necessary adjustments.
: Completes operational requirements by scheduling and assigning employees; following up on work
results.
: Keeps management informed by reviewing and analyzing special reports; summarizing information;
identifying trends.
: Maintains office staff by recruiting, selecting, orienting, and training employees.
: Maintains office staff job results by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.
: Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
: Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
: Contributes to team effort by accomplishing related results as needed.

Call Center Representative
  • Egypt
  • to

Answer phone calls and direct calls to appropriate parties or take messages
 Schedule meetings and appointments
 Mailing, Supplies, Equipment, Bills, Memos
 Organize the office layout and order stationery and equipment
 Maintain the office condition and arrange necessary repairs
 Ensure that all items are invoiced and paid on time

Education

Bachelor's degree, Social society
  • at Alexandria University
  • January 2010

University :

High school or equivalent, Social society
  • at Alexandria University
  • January 2010

University :

Specialties & Skills

BUDGETING
BUSINESS SOLUTIONS
CLERICAL
COACHING
COMPUTER HARDWARE
CONCEPT DEVELOPMENT
COUNSELING
CUSTOMER SERVICE
CUSTOMER SUPPORT

Languages

Arabic
Expert
English
Expert