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Bayan Aljuhani, Sales Specialist

Bayan Aljuhani

Sales Specialist·Thawabet Company

Saudi Arabia

Bachelor's degree, Applied Linguistics (English Language)

Work experience

Total years of experience: 4 years, 3 months

Sales Specialist

April 2026 - Present

Thawabet Company

Medina, Saudi Arabia

April 2026 - Present

• Manage employee performance and monitor work quality
• Supervise call center operations and daily workflows
• Handle complaints and ensure customer satisfaction
• Contribute to performance improvement and team efficiency
Company industry:
Human Resources Outsourcing
Job role:
Sales

Customer Service Specialist

October 2023 - April 2026

Thawabet company

Medina, Saudi Arabia

October 2023 - April 2026

• Manage contract operations and follow up with external entities
• Achieved 150% of the required contract target
• Improve service quality and customer satisfaction
• Support team performance development
Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Call Center Agent

March 2022 - October 2023

Thawabet compan

Medina, Saudi Arabia

March 2022 - October 2023

• Handle customer inquiries and provide support
• Prepare and process contracts accurately
• Coordinate with departments to ensure smooth workflow
• Process electronic transactions
Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Education

Yanbu University College

February 2019

February 2019

Bachelor's degree, Applied Linguistics (English Language)

Saudi Arabia

GPA (point): 2.55 out of 4

GPA (point): 2.55 out of 4

View attachment

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CONTRACT PREPARATION
Intermediate
CONTRACT PREPARATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FISCAL MANAGEMENT
Intermediate
FISCAL MANAGEMENT
Intermediate
LINGUISTICS
Intermediate
LINGUISTICS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
English Language Course
First Steps in Teaching English
Executive Assistant Program
Microsoft Office
Excel
Cybersecurity
Data Analysis

Hobbies

  • self-development