Warranty Administrator
Automotive Trading Company
Total years of experience :11 years, 8 Months
Jeep, Chrysler, Dodge, Fiat & Alfa Romeo
Service Advisor Responsibilities:-
•Greeting customers and scheduling service appointments
•Cataloguing customers concerns and comments
•Writing service orders and descriptions of problems and repairs
•Translating customers’ repair problems into standard repair terminology
•Explaining repairs to customers
•Test-driving vehicles to confirm service repairs
•Estimating the cost and time needed for repairs
•Handling customer complaints
Body shop Advisor Responsibilities:-
•Reviewing repair cost estimates with body shop foreman
•Determining feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors
•Evaluating practicality of repair as opposed to payment of vehicle market value before accident
•Preparing insurance forms to indicate repair cost estimate and recommendations
•Estimating cost of repainting, converting to special purposed, or customizing undamaged vehicles
Warranty officer Responsibility:-
•Follow up warranty and quality problems for vehicles.
•Follow up Technical and warranty bulletins with Service dep.
•Take photos, write the reports of the conditions of defects ( claim registrations cards)
•Provide the authority company by monthly feedback summary report of warranty claim cases, monthly reports by quality problems. Or any similar requirements from the authority company.
•International corresponds and communications.
•Follow up warranty claim settlements and negotiations with Mother Company.
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Degree in