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Shaheen Mohammed, Automotive Aftersales Manager

Shaheen Mohammed

Automotive Aftersales Manager ·AM Motors

India

Bachelor's degree, Automotive Engineering

Work experience

Total years of experience: 17 years, 7 months

Automotive Aftersales Manager

June 2025 - Present

AM Motors

Malappuram, India

June 2025 - Present

Handling Service, Bodyshop and Parts operations.
Handling P&L, 5S and OEM SOP as per standards.
Taking care of Internal Audit.
Handling KPI's and Revenue Management.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Automotive Service Manager

January 2023 - February 2025

Petromin Corporation - Stellantis

Jeddah, Saudi Arabia

January 2023 - February 2025

Handling Reception Team, Workshop team and Parts Team.
Handling NPS and Dealer Process SOP's.
Handling Escalations related to Manufacturers TSO Team
Handling KPI'S and Revenue management.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Automotive Aftersales Manager

November 2021 - January 2023

BRD Car World, India

Thrissur, India

November 2021 - January 2023

Managing Sales, Service and Parts team
Conducting monthly meeting with GM and top management regarding target achievement, marketing strategy and policies.

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Business support Manager - Remote

June 2020 - October 2021

Ideation Creation LLC

East Los Angeles, United States

June 2020 - October 2021

Supporting Marketing team for business marketing.
Technical support for customers

Company industry:
Automotive Repair, Spare Parts, & Support Services
Job role:
Management

Bodyshop Controller

January 2019 - March 2020

Alfardan Premier Motors

Doha, Qatar

January 2019 - March 2020

Managing shop floor of Body and Paint
Managing JLR technician team and analysis of productivity

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Service Engineer

May 2016 - December 2018

Abdullah Abdulghani Bros

Doha, Qatar

I found this job using Bayt.com

May 2016 - December 2018

Managing both service and Bodyshop team
Daily meeting with GM and NSD head related to revenue generation & customer escalations

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Assistant service Manager

January 2014 - May 2016

Kairali Ford

Thiruvananthapuram, India

January 2014 - May 2016

Managing service team
handling customer escalations and CSI
Technical Assistance to Warranty Team

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Workshop Controller

August 2012 - October 2013

Almana Motors Company

Doha, Qatar

August 2012 - October 2013

Managing service team
Coordinate with Workshop Manager and Service advisors regarding daily load and target achievement.

Company industry:
Automotive Dealership & Distributor
Job role:
Administration

Deputy Service Manager

January 2011 - August 2012

EVM Volkswagen

Kollam, India

January 2011 - August 2012

Managing service team
Handling warranty Management and Auditing

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Engineer

May 2008 - December 2010

Indus Motors

Chennai, India

May 2008 - December 2010

Managing both service and Bodyshop team
Handling critical cases and technical support

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Education

Mahatma Gandhi University (kottayam)

April 2008

April 2008

Bachelor's degree, Automotive Engineering

India

GPA (percentage): 63.5%

GPA (percentage): 63.5%

Automotive Engineering and Technology Hybrid vehicles technology - Project Electric vehicle technology Maintenance and Repair of Automotives Environment hazard management

Skills

Warranty Administration

Expert

Customer Service

Expert

Technical Service

Expert

Microsoft Office

Expert

Customer service in the shortest possible time

Expert

Accounting

Intermediate

Training

Expert

Leadership

Expert

Operation

Expert

Plant Maintenance

Intermediate

Preventive Maintenance

Expert

Teamwork

Expert

Banking

Intermediate

Management

Expert

Customer Service

Expert

Technical support

Expert

Customer handling

Expert

Technical training

Expert

Continues Improvement

Expert

Cost Control management

Expert

Team work

Expert

Marketing

Expert

KPI analysis

Expert

Project Management

Expert

Engineering

Expert

Maintenance Management

Expert

Warranty

Expert

Installation

Expert

Maintenance

Expert

Sales

Intermediate

Administration

Expert

Inspection

Expert

AutoCAD

Beginner

Spare Parts

Expert

Workshop Leadership

Expert

Automotive

Expert

Production

Expert

operations

Expert

Team Management

Expert

Microsoft Office

Expert

Business Development

Expert

After sales

Expert

Automotive Sales

Intermediate

Automotive Aftermarket

Expert

Product Management

Intermediate

Warranty Administration

Expert

Technical Service

Expert

Customer service in the shortest possible time

Expert

Social profiles

Languages

English

Native Speaker

Hindi

Native Speaker

Arabic

Beginner

Malayalam

Native Speaker

Tamil

Native Speaker

Urdu

Expert

Training and Certifications

Certifications
Aftersales Manager Stellantis MENA
Nov 2024
Customer Service & Handling by Ford MENA
Sep 2012
Warranty Management by Volkswagen group
Aug 2011

Hobbies and interests

Technical Publications