Business Process Manager
Panda Retail Company - Saudi Arabia
مجموع سنوات الخبرة :10 years, 0 أشهر
Promoted to work under Corporate Procurement department. My responsibility is to:
- Assess business processes to design, control, monitor, measure, and execution.
- Continuously improve practices within own team in compliance with the department policies and procedures.
- Understand the need of target audience and communicates effectively to achieve desired. outcome
- Observe and adhere to implement Corporate Procurement’s governance, regulations, policy and procedures and code of conduct to ensure compliance in managing non-trade products and services related matter.
- Conduct frequent auditing practices as required with internal customers and procurement categories to ensure execution and compliance of approved legislations.
- Support setting up and implement system workflow enhancement to improve productivity.
- Ensure policy and procedures are up to update in close alignment with concern area.
- Build and develop suppliers’ prequalification materials and process to ensure compliance with policy and procedures.
- Conduct frequent meeting with stakeholders to evaluate workflow and processes efficiency & boost its visibility.
- Facilitate any organizational process workshop involving liaising with users and process requirements.
- Educate Business users that are responsible for the operation and management of various business processes.
- Develop & track OLAs/SLAs with our key BUs and suppliers to ensure quality of service as per the needs.
I’ve moved to “Operation Excellence & Support” where I’ve:
-Established work instructions with SMEs and provided process standardization covering all stores operations kingdom wide.
- Reacted on process deficiencies within the operational departments & support its process improvements.
- Supported in building and updating SOPs with cross functional departments aligned with Operations Excellence.
- Ensured all processes and procedures are updated and revised according to the QMS policy and procedure within concerned departments.
- Proposed a tracker software to seize SKUs on criteria base across Panda stores.
- Contributed with consultants in the new adoption of business processes related to CCO & POS system across all stores.
Operated at PGC “Process Governance & Compliance” department where I’ve:
- Supported in building Policies and Processes (SOPs) across the “Company Operational Departments” according to the Quality Management Standard.
- Ensured the proper and effective rolling out of the approved policies and procedures (SOPS) across the “Company Operational Departments”.
- Ensured the “Company Operational Departments” are following and complying with the QMS policy and procedure.
- Involved in QMS training within the “Company Operational Departments” to ensure proper implementation and sustainability.
- Supported ensuring all processes and procedures are updated and revised according to the QMS policy and procedure within the “Company Operational Departments”.
- Liaised with the Compliance Team to drive and ensure the overall implementation effectiveness of the QMS.
- Liaised with Quality Department to support the Quality policies and procedures implementation.
Worked under Saudia Royal Fleet part of the Subsidiary of SAUDIA Holding organization. I was held accountable to:
- Structure Business Process Improvements (BPI) through developing & standardizing catering services provided on-board for VVIP clients.
- Assisted with the PMO Manager to monitor other related on-progress projects for concerned departments & raised their SPI reports.
• Assisted with the CFO and stakeholders to document & analyze their financial processes across several segments using the best practices models.
• Volunteered along with several HR teams to observe the process workflow structure on some of the HR sections by their Oracle team due to their HRS platform installation.
• Implemented the initial phase business process mapping for the Sales & Business Development department with involvement of Saudi Laundry Services.
• Attained to perform a proposal study on providing advanced solutions for Onboard Airline Catering equipment with the cooperation of Menu & Galley Planning in order to be up to date in the market.
• Proposed to the Hajj & Umrah Catering dept. for ready-baked products to present in Makkah.
• Carried out the initial time & motion study of the airline catering regions starting from JED to develop their workflow's productivity and improve its efficiency for their services.
• Operated with the department head to update our KPI’s and follow up its progress. Also, performed essential studies on updating the KPI's mechanism with the contribution of QMS.
• Enhanced manual documentations for Airline Sales division as well as Airlines Analysis & Development department as their PQR.
• Maintained periodic follow-ups on upcoming modifications in manuals, forms, and other related documents between concerned departments and the QMS.
• Conducted reports with the third party auditors to ensure any corrective/preventive actions are been verified, completed, and closed.
• Formed a cross-functional process structure that bridges Airline Sales Division with other concerned departments to be effectively linked and functional.
• Designed a schematic layout “as-is & to-be” structure for the cooler containers’ of the Jams production to utilize free spaces and shortened the delayed time.
• Decreased the time & cost consumption of raw date’s refinery productions for the Mamool factory.
• Provided a solution to move produced goods from one production section to another and reduced labor fatigue.
Date of Graduation: October, 2013.