Bejee Mathew

Sr.Technical Consultant at VODAFONE GLOBAL SHARED SERVICES

• India
• July 2012 to August 2015

IT System Support Engineer at NAKHEEL

• United Arab Emirates - Dubai
• June 2008 to April 2009

• Handling Incidents reported by customer and service desk by Remedy tool.
• Server support and Maintenance.
• Checking server health and Fine-tuning servers.
• Deployment of Monthly MS Fixes / Patches using Lumension Endpoint.
• Maintaining Antivirus on client machine.
• Troubleshooting of backup client issue on servers.
• Troubleshooting hardware related problems on servers.
• Technical Support on existing Software and Hardware.
• Client Application Support.
• Installation and administration of Citrix Meta Frame.
• Lotus Domino Server Administration.
• Antivirus Server Administration.
• Remote Assistance and Support over Ultra VNC.
• Data Backups / Restore.
• Network troubleshooting and maintenance.
• Troubleshooting hardware related problems on serves.
• 3rd party vendor coordination for visit and troubleshooting.