Team leader at Vodafone Retail Store
vodafone egypt
مجموع سنوات الخبرة :3 years, 10 أشهر
* Thank You Certificate for Vodafone Winning Express Channel 2012 (Certificate Attached)
* Thank You letters from Store Customers for the High Quality Service provided by the Store (emails attached)
* Exceeds the sales targets for the last 3 months in the store.
Responsibility
* Create plans seeking to achieve store's sales targets.
* Facilitate problem solving and collaboration with other Vodafone stores.
* Motivate and inspire team members to keep them focus on achieving store's sales figures.
* Monitor staff performance and work on increasing the quality of the customer service standards.
* Innovate new approaches in the sales methods and store organization to increase the sales figures and achieve high customer satisfaction level.
• Retail Sales Agent for Voda0fone Egypt (June 2011 - January 2012)
Responsibility
* Responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets.
* Ensure that each customer receives high quality service by providing a friendly environment.
* Maintain an awareness of all promotions and advertisements.
* Assist in processing and replenishing merchandise and monitoring floor stock.
• Senior Accountant at Alpha-Cool Company (January 2010 - May 2011)
Responsibility
* Managing daily accounting transactions.
* Bookkeeping revenues, expenses, purchases, sales, and inventory levels.
* Prepare bank deposits and billings in addition to the recording of cash receipts.
Handle customer inquiries.
Resolve customer complaints and problems.
Alert the senior of issues or concerns that require escalation for complete resolution.
Enter customer data and other relevant information into the call center database as required.
Suggest improvements to the call center processes using quality Management System guidelines.
• Diploma of Accounting, Cairo University - Now
2005-2008 Bachelor of Commerce, Faculty of Commerce, Cairo University, Egypt, Accounting Dept. Qualification