Senior Sales Officer
Integrated Technology Group
مجموع سنوات الخبرة :15 years, 6 أشهر
•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Responsible for the sales of ITG relevant market and sector of interest.
•Increase sales and gross profits by establishing new customers and expanding business with existing customers.
• Arrange and conduct customer sales calls, meetings, and presentations and Participate in expos, conferences, and trade shows.
•Identify resources required for a bid, plan bid activities, identify deliverables and manage resources in an efficient manner to produce winning bids within deadlines.
•Maintain awareness and be well-informed of continually changing industry, sector and market conditions, and competitive landscape.
•Excellent customer service practices and accurate product knowledge.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions and communicate to peers and management clearly and in a timely manner on sales activities.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Develops a business plan and sales strategy in coordination with sales section head for the market that ensures attainment of company sales goals and profitability.
• Provides timely feedback to senior management regarding performance
Job Duties & Responsibility:
•Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
•Responsible for the sales of ITG relevant market and sector of interest.
•Increase sales and gross profits by establishing new customers and expanding business with existing customers.
• Arrange and conduct customer sales calls, meetings, and presentations and Participate in expos, conferences, and trade shows.
•Identify resources required for a bid, plan bid activities, identify deliverables and manage resources in an efficient manner to produce winning bids within deadlines.
•Maintain awareness and be well-informed of continually changing industry, sector and market conditions, and competitive landscape.
•Excellent customer service practices and accurate product knowledge.
•Sells products by establishing contact and developing relationships with prospects; recommending solutions and communicate to peers and management clearly and in a timely manner on sales activities.
•Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
•Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
•Develops a business plan and sales strategy in coordination with sales section head for the market that ensures attainment of company sales goals and profitability.
• Provides timely feedback to senior management regarding performance
•Manages and visits a portfolio of “Elite” customers
• Provides a very high quality of services to keep long term relations with “Elite” customers and increases their satisfaction
• Collects as much information as possible about the tastes, Hobbies, preferences and relations of “Elite” customers to target their needs
• Promotes company’s image through attitude, knowledge, customer orientation and responsiveness to customer’s needs.
• Be the Main interface between “Elite” Customers and the other dedicated “Elite” teams (Marketing, Customer Care, ASS team & Door to Door collection team) for all elite customers requests
• Register Elite customer requests for all services on the customer premises through remotely applications access and follow up these requests with all concerned team until Put Into Service (PIS)
• Handles, follows-up and assists “Elite” customers in their after sales requirements and needs, whether related to administrative, sales or after sales issues
• Sends ticket to ASS team to fix “Elite” customers’ problems when needed
• Informs the “Elite” customers about any new offers, bundles and services offered by Orange and play the advisor role rather than the “salesman” role to increase customers’ loyalty
• Educate the elite customers about the elite customer care services.
• Ensures, in coordination with a dedicated Door to Door Collection team, “Elite” customers bills collection
• Participates in setting short and long-term sales strategies for their Elite accounts and reports the progress on monthly basis in accordance with the global sales strategy defined by the “Elite” Director
• Analyses “Elite” customers’ revenues on regular basis
• Proposes & Develops under Marketing Department Leadership & supervision, new offers, Loyalty & Retention programs
• Shares the department team in implementing the department strategies to meet and exceed the predefined targets & Quality Service objectives (KPIs, SLAs)
• Keeps an open eye on the market to detect any threats from competitors for Elite segment and raise redflags to the Elite Director
•Perform the shop activities communicated by the shop supervisor, in terms of selling, collection and customer care in compliance with Orange sales guidelines, business processes and procedures
•Sales of Orange products and services in the shop.
•Develop product knowledge by keeping up to date with service and product offerings as made available by Orange.
•Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
•Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
•Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
•Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations
•Handle and count cash and other payments, responsible for their reconciling payments against system records daily
•Collect and verify required documentation, such as ID, forms and receipts. Hand them over to shop supervisor at end of shift
•Continuously improve my performance in order to meet and exceed targets and objectives.
•Ensure compliance with all applicable policies & regulatory requirements on Information Security
•Maintain customer service interaction over the telephone according to company policies & guidelines.
•Ensure the quick and efficient resolution of customers queries
•Communicate with the customer to update with accurate information.
•Communicate welcome aboard packages for new customers.
•Ensure proper behavior and discipline is maintained, and attendance is punctual and regular.
•Ensure the reputation of the company is safe guarded at all times.
•Ensure up-to-date knowledge of latest products & developments in the company and the cellular industry and implementation of them when required.
• To support the team leader in ensuring that operational effectiveness and customer service levels are maximized and undertaking required delegated tasks to the highest standard.
start on 2007 and finished October 2010, majoring in Management information system with grade : very good. A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively.[1] Management information systems are typically computer systems used for managing. The five primary components: 1.) Hardware, 2.) Software, 3.) Data (information for decision making), 4.) Procedures (design , development and documentation), and 5.) People (individuals, groups, or organizations). Management information systems are distinct from other information systems because they are used to analyze and facilitate strategic and operational activities