Customer Care & Technical Support
Zain
مجموع سنوات الخبرة :7 years, 9 أشهر
Provide Technical support to ADSL, Wimax and Broadband services for individual customers.
* Provide Technical support to Fiber Optic and Leased lines Corporate customers.
* Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.
* Consistently utilizes excellent listening, probing and analytical skills to identify customer’s technical issues for one-call resolution
* Successfully resolves the customer’s issue while keeping the best interests of the company and customer in mind
* Proactively communicates every opportunity to drive excellent service execution
* Proactively work to assist others in achieving the organization’s objective