ERP Support Specialist
Al-Futtaim Auto & Machinery Co. LLC
Total years of experience :14 years, 10 Months
Responsible for ERP iScala supporting end users
Crystal Report Developer
SQL Server
Responsible for ERP system Epicor iScala
Network Administrator
Crystal Report Developer
• Responsible for the performance, integrity and security of a database. Participated in planning, development and troubleshooting database issues.
• Maintained excellent communication with the IT Manager on all tasks and projects
• Managed and supported POS (Point Of Sales )
• Implemented and administered database Utilities (install, tasks, reports, deployment, policies, backup, and restore)
• Responsible for supporting reporting services programs at the HQ.
• Installed and maintain P.O.S application on oracle 9i and troubleshot Database errors (including using path for backup and restore).
• Managed customer complaints and inquiries via the phone.
• Monitored and processed customer calls to ensure optimal level of customer satisfaction and resolve all inbound issues.
• Provided customer care services to all callers and assisted in fulfilling all requirements.
• Analyzed customer problems, performed troubleshooting to resolve all issues.
• Maintaining the Hotel Room wireless network.
• Troubleshooting as and when required.
• Updating the network with the latest software and hardware.
• Performing repair work as and when required by the guest computers.
• Designing filing systems in consultation with other employees and the management
• Maintenance of the hotel intranet.
• Protect the company's systems from outside attacks from networks and viruses.
• Watch closely which employee is accessing what and report any serious matters
• Daily reports all the problems in the network on daily basis.
Still Studying
4 years study accounting