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Belhassen Jelassi, CIS Expert

Belhassen Jelassi

CIS Expert·EUBAM Libya

Tunisia

Diploma, Senior Technician in Automation and Industrial Informatics

Work experience

Total years of experience: 10 years, 11 months

CIS Expert

November 2022 - Present

EUBAM Libya

Tunis, Tunisia

November 2022 - Present

- provide everyday mission stuff IT support.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Perform computer program entry to add closed-circuit television cameras, access control devices and intrusion alarm systems.
- Train new stuff members on mission IT equipment’s.
- Configured hardware, devices and software to set up work stations for mission stuff.
- Taking care of purchasing renewing and cancelation of services and equipments related to the mission.
- Mission Intern- applications support.
Company industry:
Military & Defense
Job role:
Information Technology

Senior IT Consultant / IT Support Specialist

November 2022 - Present

European Union Border Assistance Mission in Libya (EUBAM)

Tunis, Tunisia

November 2022 - Present

• Acted as primary point of contact for users regarding IT systems, business applications, access issues, incidents, and
daily operational requests.
• Investigated and resolved functional and technical issues impacting end users and business continuity.
• Coordinated with internal IT teams, vendors, telecom providers, and external stakeholders to restore services quickly.
• Produced structured reports, incident summaries, documentation, and technical recommendations.
• Managed user accounts, permissions, system access, and service requests across multiple departments.
• Supported business-critical operations requiring rapid response and high service quality.
• Performed data verification, reporting tasks, and operational follow-up using internal tools and databases.
• Maintained system availability and monitored service performance.
• Delivered support in multilingual environment (English / French / Arabic)
Company industry:
Administration Support Services

IT Support Engineer

July 2021 - June 2022

Sumitomo Electric Bordnetze

Tunis, Tunisia

July 2021 - June 2022

Company industry:
Electric Power Production & Transmission
Job role:
Support Services

IT Support Engineer

June 2021 - June 2022

Sumitomo Electric Bordnetze

Manouba, Tunisia

June 2021 - June 2022

Missions and tasks performed:
- Installing and configuring computer hardware, software, systems,
networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Integrating PBX System into Microsoft Teams.
- Providing technical support across the company different sites
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Train junior staff
Company industry:
Automotive Manufacture
Job role:
Information Technology

helpdesk

January 2021 - June 2022

SEBN

Ariana, Tunisia

January 2021 - June 2022

Company industry:
Manufacturing
Job role:
Support Services

Technical Support Manager

November 2016 - April 2021

BDT Tunisia

Tunis, Tunisia

I found this job using Bayt.com

November 2016 - April 2021

Customer Support
• Assisting new customers connect to the internet
• Helping current customers keep their service online
• Answering customer’s questions related to their service
• Monitoring customer data usage and ensuring that customers do not exceed package limits
• Managing the customer support portal, and coordinating with the rest of the BDT Limited team

Business Development
• Assisting in inventory management
• Logistics support for our offices throughout North Africa
• Managing a local office and training center in Tunis
Company industry:
Telecommunications
Job role:
Support Services

Helpdesk Technician Office Manager / Technical Support Manager

January 2016 - January 2020

BDT Limited

Tunis, Tunisia •Hybrid

January 2016 - January 2020

• Supported users across multiple production and office locations
• Installed, configured, and maintained PCs, laptops, printers, and business software
• Managed user accounts and permissions via Active Directory
• Diagnosed and resolved Cisco, Juniper, VPN, DNS, DHCP network issues
• Ensured quick ticket resolution and high end-user satisfaction
• Assisted new employees with workstation setup and onboarding
•
◦ Supervised a team of 11 employees across operations and technical support
◦ Managed customer support portal and daily service coordination
◦ Oversaw procurement, stock control, inventory, and budget monitoring
◦ Led internet connectivity and VSAT deployment projects
◦ Improved workflow efficiency and customer response times
◦ Trained new staff and monitored performance standards
Company industry:
Telecommunications

Helpdesk Support

January 2017 - August 2017

Acoba

Sousse, Tunisia

January 2017 - August 2017

Missions and tasks performed:
- Receive telephone calls from customers
and take charge of their Queries
- Generate and track customer tickets,
- Diagnose the nature of the requests and
monitor the progress of Incidents.
- Support the resolution of incident
(support Level 1) or raise it up to the
higher level as required.
- Coordinate the various services involved
in the requests.
- Intervene in technical and computer
hardware and software failures (repair,
Installation wiring network ...)
- Take charge of purchases of computer
equipment
Company industry:
IT Services
Job role:
Support Services

IT Helpdesk Agent

January 2016 - August 2017

ACOBA CCTV Cloud Based

Monastir, Tunisia

January 2016 - August 2017

• Provided onsite and remote support for technical incidents
• Removed malware, ransomware, and security threats
• Installed new desktop systems and migrated user data
• Logged and followed up support tickets until closure
Company industry:
Cyber & Network Security

CCTV Technician

January 2016 - January 2017

IST Technologies

Tunis, Tunisia

January 2016 - January 2017

• Installed and maintained CCTV, access control, and alarm systems
• Performed system testing, maintenance, and troubleshooting
Company industry:
Computer Hardware & High-Tech Manufacture

Electronics Technician

June 2016 - November 2016

IST Technology

Tunis, Tunisia

June 2016 - November 2016

Missions and tasks performed:
-Installation and maintenance of surveillance
cameras
-Installation of fingerprint timers
-Installation of alarm systems and fire
detectors
Company industry:
Installation & Technical Services
Job role:
Electrical Engineering

Maintenance Technician

March 2016 - June 2016

Huawei technologie

Tunis, Tunisia

March 2016 - June 2016

Missions and tasks performed:
- Repair tablets and GSM
- Converting 3G 4G Modems Huawei
- Updating the Firmware of defferents types Smartphones and Modems
Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Trainee

September 2015 - November 2015

National Railway Company of Tunisia

Tunis, Tunisia

September 2015 - November 2015

Missions and tasks performed:
- Maintenance of the air conditioning automat system of Japanese Train
(DMU)
- Study and Monotoring different automata of the French trains (AEX)
- Repair and maintenance of various electrical failures
Company industry:
Motor Vehicle Passenger Transport
Job role:
Engineering

Trainee

February 2015 - April 2015

Teriak Holding

Tunis, Tunisia

February 2015 - April 2015

Missions and tasks performed:
- Monitoring of programmable controllers
- Troubleshooting and maintenance of production lines
- Security system installation and surveillance camera: motion sensor and
Camera surveillance around the factory
Company industry:
Medical Hospital
Job role:
Engineering

Smartphone Technician

January 2015 - January 2015

Huawei Smart Service

Tunis, Tunisia

January 2015 - January 2015

• Diagnosed and repaired smartphones (hardware/software issues)
• Replaced screens, batteries, charging ports, and internal components
• Managed spare parts inventory and service records
• Delivered excellent customer service and repair turnaround
Company industry:
Telecommunications

Trainee

February 2014 - April 2014

SOSTAM COMPANY

Tunis, Tunisia

February 2014 - April 2014

Missions and tasks performed:
- Maintenance of electrical devices
- Electrical wiring
- Electrical installation of stepper motors
Company industry:
Heavy Industry & Metallurgy
Job role:
Engineering

Education

Vocational Training Center Of Electronic

June 2015

June 2015

Diploma, Senior Technician in Automation and Industrial Informatics

Tunisia

GPA (percentage): 89%

GPA (percentage): 89%

View attachment

ESTI

June 2014

June 2014

Bachelor's degree, Administration And Information Systems

Tunisia

ENIC

January 2013

January 2013

High school or equivalent, IT

Tunisia

National School of Carthage engineers

June 2012

June 2012

Higher diploma, Network Administration and Services

Tunisia

Diploma not getted : Second level administration of computer networks and services

Farabi high School

June 2010

June 2010

Bachelor's degree, Computer Science

Tunisia

View attachment

Skills

CCTV
Expert
CCTV
Expert
Technical Support
Expert
Technical Support
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
JIRA
Expert
JIRA
Expert
Hardware
Expert
Hardware
Expert
Autocad
Intermediate
Autocad
Intermediate
C++
Intermediate
C++
Intermediate
Ms Office
Expert
Ms Office
Expert
Turbo Pascale
Expert
Turbo Pascale
Expert
Step7
Intermediate
Step7
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
electronics
Expert
electronics
Expert
Low Voltage
Expert
Low Voltage
Expert
High Voltage
Expert
High Voltage
Expert
teamwork
Intermediate
teamwork
Intermediate
team leadership
Intermediate
team leadership
Intermediate
windows 7
Expert
windows 7
Expert
mail
Intermediate
mail
Intermediate
troubleshooting
Expert
troubleshooting
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
CONSULTING
Intermediate
CONSULTING
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
SYSTEMS ENGINEERING
Intermediate
SYSTEMS ENGINEERING
Intermediate
USER ASSISTANCE
Intermediate
USER ASSISTANCE
Intermediate
CCTV
Expert
CCTV
Expert
Technical Support
Expert
Technical Support
Expert
Computer Maintenance
Expert
Computer Maintenance
Expert
JIRA
Expert
JIRA
Expert
Hardware
Expert
Hardware
Expert

Languages

Arabic
Native Speaker
French
Expert
English
Expert

Training and Certifications

Certifications
Network Administration & Computer Services
Vocational Training Certificate – Automation & Industrial Computing

Hobbies

  • diving