Belinda Kshetri

➢ Awarded as Promoter of the Month
➢ Handled Weekly market watch report and sales report.
➢ Merchandising

OSN (Orbit Showtime Network) March 2010 - December 2012
Dubai, United Arab Emirates
Direct Sales Executive/Customer Service
❖ Responsible for developing strong relationship between the company and the Customer. Suggest solutions and relay comments and suggestions to the Company.
❖ Ensure to achieve/exceeds monthly quota
❖ Obtaining depth knowledge of the Products, Packages and terms and conditions. Updating and review form time to time. Trains and help colleagues in some business issue.
❖ Approaching prospected customers, Building rapport, prepares a professional presentations of the products, recognizing customers needs accordingly and suggest package that meet customers' requirements.
❖ Maintain all clients' details for further reference and follow up. Calls for Renewal and reinstate transactions.
❖ Monitoring after sales transaction like documentations, scheduling, installations and activations.
❖ Assisting customer on billing adjustments, relocations, technical problems and cancellations. Accept payment and prepares cash report for the Finance department
❖ Guide customers on procedures and features of the products.
❖ Daily update on company communications and B2B.Prepares daily and monthly sales report
❖ Market research and Door to Door as required
❖ Obtaining good relationship with previous customers to have a continuous business through referrals.


• Achieved 110% in 2010 and 100% in 2011 of annual quota
• Certificate on Sales process and Customer service training. Completed monthly product knowledge quiz (eLearning)

CELLUCOM LLC March 2005 to January 2009
Dubai, United Arab Emirates
Senior Sales Advisor/ Visual Merchandiser
❖ Assisted customers regarding requirements and queries Assigned in a flagship showroom with high footfalls and quota of about 3 Million AED monthly. Worked well together with 15 staff in different nationalities.
❖ Handled the daily stocks ordering to replenish the stocks being sold for the day. Made Stocks Requirement Report for the week so that warehouse will have an idea on what to get from the supplier. Sends a survey as well of most requested product for future ordering.
❖ Maintained presence of mind and practice some precautions of avoiding damaged and loss for the company against shoplifters. Like in times when there are lots of customers we see to it that we have teamwork and we support each other. Trained new staff and help them in their area of assignment. Make them aware of the rules and regulations set by the company
❖ Solved some complaint on customers' mobile which is not needed to be in technical department, like transferring of contacts, cleaning and resetting.
❖ Arranged Decorations for Festive seasons like Ramadan, Festivals and Christmas. Arranged some products which are in promotion and in bundle with selected accessories.

• Executed merchandising guidelines for the company.
• Attended product launchings events and trainings. (Etisalat, Nokia, Sony Ericsson, Samsung mobiles, Blackberry, Motorola mobiles, LG mobiles, HTC windows phone, Creative MP3 player and speakers, Microsoft products, HP computers, Apple products (I phone, I pods, Mac books). Will provide certificates upon request.

 Helped customers to decide on color and design that fits them the best. Gives service which not only increase profit of the company but gives customer satisfaction and made them happier about themselves. In this way good “Word of the mouth” can be passed on to potential customers.
 Handles the execution of Plano gram for neat and well organized display. Revised some of the guidelines if the products included are already sold out. Provided that it is approved by the Manager.
 Displayed merchandise according to demand, promotions and arrival. Arranged it with visual guidelines and making it pleasant for the customers.
 Participated on special events like “Year Clearance Sale”. Suggest Managers to decide what items can be included in the event.

 Helped customers to decide on color and design that fits them the best. Gives service which not only increase profit of the company but gives customer satisfaction and made them happier about themselves. In this way good “Word of the mouth” can be passed on to potential customers.
 Handles the execution of Plano gram for neat and well organized display. Revised some of the guidelines if the products included are already sold out. Provided that it is approved by the Manager.
 Displayed merchandise according to demand, promotions and arrival. Arranged it with visual guidelines and making it pleasant for the customers.
 Participated on special events like “Year Clearance Sale”. Suggest Managers to decide what items can be included in the event.