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تم إلغاء حظر المستخدم بنجاح
Belinda Kshetri, Customer Service

Belinda Kshetri

Customer Service·Samsung Gulf

الإمارات العربية المتحدة

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 0 أشهر

Customer Service

يوليو 2013 - يناير 2016

Samsung Gulf

دبي، الإمارات العربية المتحدة

يوليو 2013 - يناير 2016

➢ Awarded as Promoter of the Month
➢ Handled Weekly market watch report and sales report.
➢ Merchandising

مجال الشركة:
التجارة
الدور الوظيفي:
المبيعات

Direct Sales Executive/Customer Service

مارس 2010 - ديسمبر 2012

OSN-Orbit Showtime Network

دبي، الإمارات العربية المتحدة

مارس 2010 - ديسمبر 2012

OSN (Orbit Showtime Network) March 2010 - December 2012
Dubai, United Arab Emirates
Direct Sales Executive/Customer Service
❖ Responsible for developing strong relationship between the company and the Customer. Suggest solutions and relay comments and suggestions to the Company.
❖ Ensure to achieve/exceeds monthly quota
❖ Obtaining depth knowledge of the Products, Packages and terms and conditions. Updating and review form time to time. Trains and help colleagues in some business issue.
❖ Approaching prospected customers, Building rapport, prepares a professional presentations of the products, recognizing customers needs accordingly and suggest package that meet customers' requirements.
❖ Maintain all clients' details for further reference and follow up. Calls for Renewal and reinstate transactions.
❖ Monitoring after sales transaction like documentations, scheduling, installations and activations.
❖ Assisting customer on billing adjustments, relocations, technical problems and cancellations. Accept payment and prepares cash report for the Finance department
❖ Guide customers on procedures and features of the products.
❖ Daily update on company communications and B2B.Prepares daily and monthly sales report
❖ Market research and Door to Door as required
❖ Obtaining good relationship with previous customers to have a continuous business through referrals.


• Achieved 110% in 2010 and 100% in 2011 of annual quota
• Certificate on Sales process and Customer service training. Completed monthly product knowledge quiz (eLearning)

مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Senior Sales Advisor/ Visual Merchandiser

مارس 2005 - يناير 2009

CELLUCOM LLC

الإمارات العربية المتحدة

مارس 2005 - يناير 2009

CELLUCOM LLC March 2005 to January 2009
Dubai, United Arab Emirates
Senior Sales Advisor/ Visual Merchandiser
❖ Assisted customers regarding requirements and queries Assigned in a flagship showroom with high footfalls and quota of about 3 Million AED monthly. Worked well together with 15 staff in different nationalities.
❖ Handled the daily stocks ordering to replenish the stocks being sold for the day. Made Stocks Requirement Report for the week so that warehouse will have an idea on what to get from the supplier. Sends a survey as well of most requested product for future ordering.
❖ Maintained presence of mind and practice some precautions of avoiding damaged and loss for the company against shoplifters. Like in times when there are lots of customers we see to it that we have teamwork and we support each other. Trained new staff and help them in their area of assignment. Make them aware of the rules and regulations set by the company
❖ Solved some complaint on customers' mobile which is not needed to be in technical department, like transferring of contacts, cleaning and resetting.
❖ Arranged Decorations for Festive seasons like Ramadan, Festivals and Christmas. Arranged some products which are in promotion and in bundle with selected accessories.

• Executed merchandising guidelines for the company.
• Attended product launchings events and trainings. (Etisalat, Nokia, Sony Ericsson, Samsung mobiles, Blackberry, Motorola mobiles, LG mobiles, HTC windows phone, Creative MP3 player and speakers, Microsoft products, HP computers, Apple products (I phone, I pods, Mac books). Will provide certificates upon request.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Visual Merchandiser

ديسمبر 2003 - ديسمبر 2004

Levis an Dockers Philippines

الفلبين

ديسمبر 2003 - ديسمبر 2004

 Helped customers to decide on color and design that fits them the best. Gives service which not only increase profit of the company but gives customer satisfaction and made them happier about themselves. In this way good “Word of the mouth” can be passed on to potential customers.
 Handles the execution of Plano gram for neat and well organized display. Revised some of the guidelines if the products included are already sold out. Provided that it is approved by the Manager.
 Displayed merchandise according to demand, promotions and arrival. Arranged it with visual guidelines and making it pleasant for the customers.
 Participated on special events like “Year Clearance Sale”. Suggest Managers to decide what items can be included in the event.

مجال الشركة:
تصميم الأزياء
الدور الوظيفي:
التصميم والإبداع والفنون

Senior store Associates

مارس 2001 - سبتمبر 2003

7 Eleven Corporation

الفلبين

مارس 2001 - سبتمبر 2003

 Helped customers to decide on color and design that fits them the best. Gives service which not only increase profit of the company but gives customer satisfaction and made them happier about themselves. In this way good “Word of the mouth” can be passed on to potential customers.
 Handles the execution of Plano gram for neat and well organized display. Revised some of the guidelines if the products included are already sold out. Provided that it is approved by the Manager.
 Displayed merchandise according to demand, promotions and arrival. Arranged it with visual guidelines and making it pleasant for the customers.
 Participated on special events like “Year Clearance Sale”. Suggest Managers to decide what items can be included in the event.

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

BALIUAG University

يناير 2002

يناير 2002

بكالوريوس، Business Administration

الفلبين

Bachelors Degree in Business Administration Major in Marketing Year 2002.BALIUAG University, Philippines Management

Skills

Showroom Management
Expert
Showroom Management
Expert
Merchandising
Expert
Merchandising
Expert
Direct Sales
Expert
Direct Sales
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft office applications
Intermediate
Microsoft office applications
Intermediate
SALES
Expert
SALES
Expert
Commucicantion and Inter personal skills
Expert
Commucicantion and Inter personal skills
Expert
Management
Expert
Management
Expert
visual merchandising
Expert
visual merchandising
Expert
Showroom Management
Expert
Showroom Management
Expert
Merchandising
Expert
Merchandising
Expert
Direct Sales
Expert
Direct Sales
Expert
Customer Service
Expert
Customer Service
Expert

اللغات

العربية

مبتدئ

الانجليزية

متمرّس

التاغلوج

متمرّس

التدريب و الشهادات

الشهادات
ETOc-Sales Proccess and Customer Service
Bizability
Mar 2011 - Apr 2011