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Bel Jan Go, Customer Service Representative

Bel Jan Go

Customer Service Representative

Azure Product Management

Lieu
Philippines
Éducation
Baccalauréat, Bachelor of Science in Accountancy
Expérience
19 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 2 Mois

Customer Service Representative à Azure Product Management
  • Canada
  • Je travaille ici depuis avril 2014

Home-based
Assist customers in placing their order online
Process credit card payment
Helps customers in their product inquiries
Enters customer information in the company's CRM

Accounting Officer/Bookkeeper à CDO Logistic & Warehousing Services Corp.
  • Philippines
  • décembre 2013 à mars 2014

>Prepares financial reports
>Complies local government requirements (Remittances/BIR)
>Maintains records and books of accounts

QA Specialist/Senior Product Support Specialist 2 à Synnex-Concentrix Corp.
  • Philippines
  • décembre 2006 à juillet 2013

QA Specialist
>Monitors calls and conducts real-time/scheduled coaching sessions to call center agents
>Conducts technical huddles, company orientation

Technical Support Representative (SPSS 2)
>Provides world class technical support and best customer service in resolving their technical concerns

SME (Subject Matter Expert)
>Conducts product orientation (Newly released products/devices)
>Conducts orientation regarding processes/procedures in place for a specific support

Inventory Clerk à Cagayan Corn Products Corporation
  • Philippines
  • mai 2005 à juin 2006

>Monitors the inventory of supplies and demand for the production of feeds (for hogs and swine)
>Assist in the preparation of payroll

Sales Clerk (Working Student) à ACCP Enterprises
  • Philippines
  • juin 2004 à juin 2005

>Assists customers in selecting and purchasing used items (2nd hand items)

Éducation

Baccalauréat, Bachelor of Science in Accountancy
  • à Cagayan de Oro College - PHINMA Education
  • mars 2005

Specialties & Skills

Customer Service
+Endorse 0
Phone Skills
+Endorse 0
Technical Support
+Endorse 0
Administrative Support
+Endorse 0
QA Specialist
+Endorse 0
Customer Service
+Endorse 0
Phone Skills
+Endorse 0
Computer Literate
+Endorse 0

Langues

Anglais
Expert
Tagalog
Expert

Formation et Diplômes

SUAVE - Self Understanding, Awareness and Value Enhancement (Formation)
Institut de formation:
Synnex-Concentrix Corp.
Date de la formation:
May 2012
C-Vit Training (Consultative Sales Pitch) (Formation)
Institut de formation:
Synnex-Concentrix Corp
Date de la formation:
August 2012
Basic Product Training (Linksys Products) (Formation)
Institut de formation:
Synnex-Concentrix Corp.
Date de la formation:
November 2006

Loisirs

  • Reading books, singing