Customer Service Representative
Azure Product Management
مجموع سنوات الخبرة :19 years, 2 أشهر
Home-based
Assist customers in placing their order online
Process credit card payment
Helps customers in their product inquiries
Enters customer information in the company's CRM
>Prepares financial reports
>Complies local government requirements (Remittances/BIR)
>Maintains records and books of accounts
QA Specialist
>Monitors calls and conducts real-time/scheduled coaching sessions to call center agents
>Conducts technical huddles, company orientation
Technical Support Representative (SPSS 2)
>Provides world class technical support and best customer service in resolving their technical concerns
SME (Subject Matter Expert)
>Conducts product orientation (Newly released products/devices)
>Conducts orientation regarding processes/procedures in place for a specific support
>Monitors the inventory of supplies and demand for the production of feeds (for hogs and swine)
>Assist in the preparation of payroll
>Assists customers in selecting and purchasing used items (2nd hand items)