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Arni - Bella Nneh Akume, CUSTOMER SERVICE / BEAUTY ADVISOR

Arni - Bella Nneh Akume

CUSTOMER SERVICE / BEAUTY ADVISOR·Forever 52 Cosmetics,

United Arab Emirates

Bachelor's degree, Public Administration

Work experience

Total years of experience: 3 years, 1 months

CUSTOMER SERVICE / BEAUTY ADVISOR

December 2024 - January 2026

Forever 52 Cosmetics,

Dubai, United Arab Emirates

December 2024 - January 2026

⦁ Promote and sell beauty products of the company to customers who walk-in
⦁ Extend extensive beauty product knowledge to customers
⦁ Attend and respond to customer queries on beauty products to enhance sales
⦁ Meet and maximize sales targets and established goals
⦁ Prepare reports on returned and/or damaged beauty products
⦁ Offer extensive beauty and cosmetic information to customers and assist them in
choosing right products
⦁ Maintain appearance, inventories, and reports of the department
⦁ Create effective displays to sell seasonal and promotional beauty products
⦁ Responsible for receipt of payment through automatic debits, vouchers, credit
cards, check and cash
⦁ Ensure money in cash drawers is adequate at the commencement of shifts.

Company industry:
Fashion Design

Real Estate Agent Broker

January 2024 - November 2024

Yoho Properties LLC

Dubai, United Arab Emirates Hybrid

January 2024 - November 2024

⦁ Solicit potential clients to buy, sell and rent properties
⦁ Advice clients on properties and other related information
⦁ compare properties to determine a competitive market price
⦁ Generate lists of properties for sale or rent including details such as location and
features

Company industry:
Real Estate

CALL CENTER

November 2022 - October 2023

MTN Cameroon,

Douala, Cameroon

November 2022 - October 2023

⦁ Answer incoming calls and respond to customers emails
⦁ Management and resolve customer complaints
⦁ Sell products and place customer orders in the computer system
⦁ Identify and escalate issues to supervisors
⦁ Provide product and service information to customers
⦁ Research required information using available resources
⦁ Research, identify and resolve customer complaints using applicable software
⦁ Process orders, forms, applications, and route calls to appropriate resources.

Company industry:
Telecommunications

Education

University of Buea

December 2022

December 2022

Bachelor's degree, Public Administration

Cameroon

Skills

COMMUNICATIONS

Intermediate

COMPLIANCE RISK

Intermediate

CORPORATE FINANCE

Intermediate

CUSTOMER SERVICE

Intermediate

LISTENING SKILLS

Intermediate

MANAGEMENT

Intermediate

NEGOTIATION

Intermediate

PROBLEM SOLVING

Intermediate

PUBLIC ADMINISTRATION

Intermediate

SALES

Intermediate

Languages

English

Beginner

French

Beginner