Anjana Biju

• Delivered high-quality customer service by clearly explaining product features, annual fees, and premium benefits to clients.
• Managed complete documentation lifecycles, collecting and verifying sensitive customer data for high approval ratios.
• Maintained proactive after-sales customer relationships, handling inquiries and resolving issues efficiently.
• Coordinated with internal verification teams to expedite pending customer applications.

• Managed front-end client interactions, guiding them through legal structures, regulatory compliance, and business setup
requirements.
• Prepared, verified, and organized comprehensive client documentation to ensure 100% accuracy and regulatory compliance.
• Handled inbound and outbound calls, generated leads through corporate networking, and maintained strong client relationships.
• Executed administrative tasks to ensure smooth onboarding processes for new businesses.

• Provided front-line customer service and hospitality support to VIP guests, international delegates, and defense representatives.
• Assisted guests with corporate registration, secure badge issuance, and strict entry protocol management.
• Coordinated directly with event management, security teams, and airline personnel to ensure seamless operations.
• Managed inquiries at the information desk and supervised seating and refreshment arrangements in the VIP lounge.

• Coordinated day-to-day administrative and digital marketing activities, including social media management and email
campaigns.
• Collaborated closely with the sales department to boost customer engagement and streamline corporate lead generation.
• Assisted in planning, organizing, and executing promotional travel events and customer outreach campaigns.

• Collected, audited, and verified extensive academic, administrative, and departmental data across specified criteria.
• Maintained both physical and digital filing systems in a highly systematic, secure, and easily retrievable format.
• Coordinated with faculty heads and external quality assurance teams to ensure timely submission of compliance documents.
• Supported internal audits, formal reviews, and administrative quality check meetings.