I.T Support Engineer
Excis LTD
Total years of experience :11 years, 1 Months
- Working Dispatch Engineer / I.T Field Engineer
- Part of the global Handling TIcket using HPSM Service Manager EMEA Ticket ( Bahrain, Oman, Kuwait, Saudi, Egypt )
- Working with Ticketing HPSM Tool and landesk and servicenow
- Working with Server Server 2012 . 2008
- Handling Active directory, File Server, DHCP, DNS
- Working with Exhcange server .
- Handling Office 365 setup, Licensing, Add user, Administering,
- working With Routers, Switches, Patch and network Topology
- working with avaya phones, Grandstream,
- Working with CCTV.
-Working with SCCM Server and Deployment
- Working Client Facing environment.
- Working with end user issues
- Dealing with infrastructure setup and talk to management.
- Working Dispatch Engineer / I.T Field Engineer
- Part of the global Handling TIcket using HPSM Service Manager EMEA Ticket ( Bahrain, Oman, Kuwait, Saudi, Egypt )
- Working with Ticketing HPSM Tool and landesk and servicenow
- Working with Server Server 2012 . 2008
- Handling Active directory, File Server, DHCP, DNS
- Working with Exhcange server .
- Handling Office 365 setup, Licensing, Add user, Administering,
- working With Routers, Switches, Patch and network Topology
- working with avaya phones, Grandstream,
- Working with CCTV.
-Working with SCCM Server and Deployment
- Working Client Facing environment.
- Working with end user issues
- Dealing with infrastructure setup and talk to management.
Company: People4u.inc( Tower group Companies Project )
Company Address: Makati City; Philippines
Year: Jan 2012 Up Jan 2016
Position: System Administrator / Junior Team Lead
- Manage Citrix Xen Apps 5.0 Server Farm ( Cloud Services, Adding New Application in Cloud Services, Update Patches, Update Xen Server, Gateways, Citrix Licensing, Citrix tuning, troubleshooting and analysis )
- Install Maintain and Troubleshoot Windows Server 2000, 2003, 2008, 2012 ( DHCP, DNS, Active Directory, User Administration, Active Directory, Clustering, Network Load Balancing, WSUS Update )
- Handling System Center Operations Manager 2007 R2 SCOM ( Add Server, Add Management Pack, Trim down and adjust the alert base on the requirements )
- Administrative Role ( UAT, MO, Production Server, Assist the client administratively over the Meeting Conversation, File Server, E-Mail Server, Application Server, Web Server, Back up Storage System )
- Handling Virtual Environment VMware Esx Tech. ( Monitor, adding Server, Maintain Server Performance, update, Managing Data Stores )
- Part of Change Management Release and Deployment Services Team and Report the Performance weekly Meeting, Provide and Assist a solution regarding on the Client problem and Escalation.
- Strictly follows ITIL Process like Change Management and Incident Management.
- Monitoring System Performance and maintaining Server for Offshore Client and Manage Ticketing System, assign the ticket to the Engineer for level 2 Server Support.
- Provide BOM ( Build of Materials to Client ) and POC ( Proof Of Concept on handling Technologies
- Manage and Implementation of IBM Server and IBM Storage ( System X Technologies, Entry, Mid, Enterprise Level )
- IBM Server Configuration and IBM Storage ( Raid System, H.A ( High Availability ), Clustering, Virtualization Installation, Hardware Configuration, Storage Attachment, Racking, O, S Installation, )
- Manage and Handling Lenovo Desktop and Laptop ( Server Installation, O, s Installation
Desktop Assemble and laptop Checking)
- Red Hat ( Installation, High Availability Setup, Clustering, Licensing )
- Provide a Solution on client and End user inquiry answering phone and email
- Conduct Technology Enablement ( Presentation ) to update the Client on new technology
- Handling and Maintain Operation, Back office Front End and Back End Server
And assist the End user on their Problem
- Windows Server 2003 and Red Hat 5 ( DHCP, TCP/IP, DNS, Installation, Scripting, Hardware Replacement, )
- Manage POS ( Point of Sale Machine ) in Dept Store and Supermarket and Maintain the machine to be fully operational
- Manage Network of the Company ( IDF, MDF, Router, Switches, ISP, Telephone )
- Manage Rack Server and Stand alone, Blade Server ( Hp Blade, IBM Server )
- Install and Fixed Hardware Replacement of POS Machine and Desktop, Server
(HDD, Memory, Motherboards, PSU, Processor, Printer)
- Manage Desktop and Point Of Sale Machine ( POS ), Installation Over Network , Assigning IP, Installation of 3rd Party Software, Printer Installation, Hardware Replacement, Server Synchronizations