Project Manager
MagiCom
Total years of experience :12 years, 8 Months
Project Manager at MagiCom Ltd Budapest-London
(Worked from remote office in Mexico from December ’14 to April ‘15)
Working from remote office in Mexico from November ‘15
Project manager of IT outsourcing services at multinational companies:
General Electric, Logic Technology Inc. (LTI), MVM Ltd.
General Electric Lighting and Appliances Agile Software Development Management
o Lighting Designer Site Survey (LDSS) application on iOS
o Agile software development over pre-planned sprints
o Management of developing and operating service backend for LDSS
o Management of App Store publishing
OLC Monitoring and Firewall 24/7 services management
o SLA based monitoring and security services
Network Connectivity Team management
o SLA based network and VOIP design and build services
Business Continuity (BC) & Disaster Recovery (DR) consultant at MVM Ltd.
o BC Planning (BCP) and DR Planning (DRP)
Evolving methodology and standards
AS-IS status interviews
Creating action plans
Education management
Testing predesigned methods
Product manager of a Hungarian condominium management accounting software
Specialized for Hungarian flats and apartments - http://webhazmester.com
o Software development and documentation management
by JIRA Issue & Project Tracking System
o Planning sales campaigns
o Key account manager of the product
o Supervision of customer service and financial department ( 7 people)
o Providing frequent reports and surveys about excellence of customer service
o Managing tender lifecycles
o Running business on the basis of ISO 9001 and ISO 27001
o Providing monthly reports for Executives
Executive assistance to multinational area
o Organizing business meetings
o Designing presentations
o Providing weekly/monthly reports
o Designing new reporting systems
o Keeping the service contracts and purchase orders up to date
o Regular status reviews of running tenders
Other projects and tasks
o Enrolling annual contracts of Employer’s & Public Liability Insurance
o Testing iOS/Android applications developed by MagiCom
based on JIRA Issue & Project Tracking System
executing different testing methods on given sprints
Telecommunication Project Spider 2
Migration of Shared Service Call Centers in Hungary (from 11 countries) in coordination with the Spider2 Project Leader, Shared Service Call Center Leader, local pitchers and telecom engineers
o Gathering and understanding AS-IS local call management systems
o Designing call management logic
o eFax implementation
o Cost planning
o Coordinating the implementation of Net Promoter Score Survey
o Creating technical documentation for the L2 Support Team
Supervision of the execution of the migration plan
o Coordinating local contacts from all the countries
o Supporting administrative tasks
o Ensuring the execution of technical implementation and testing carried out by local engineers
o Coordinating postproduction issue resolutions
o Providing telecom progress update on weekly review calls
o Highlighting risks with mitigation options
o Being Team Leader in a multination team
o Leading workers from 9 different nations
o Assistance in Operation’s manager’s daily routine
o Preparing facilities for daily average usage or special events
o Greeting and directing visitors
o Basic office administration
o Supporting sales activities
o Handling purchase orders
o Creating quotations for individual customers
o Invoice management
Graduated as a Business Economist on the faculity of Business and Management.
I finished with the highest grade of our school system. Recieved a special reward by the teacher's council.