Senior Receptionist
Curves
Total years of experience :6 years, 0 Months
2019
•Deliver the professional greetings to members and guest
•Marketing
•To conduct sales tours of the facilities and give guidance to prospective customers on the type of membership category best suited to their needs
•To ensure all prospective members received the appropriate information
•Tour to sale, Calls to appointment, POS referrals, completed calls, new leads
•Daily Transaction report
•Weekly Club Assessment Report
•Monthly Commission Report
•Monthly Club Report
Hire and train new staff
•Payroll/Checking Attendance Record
•Deliver the professional greetings to members and guest
•Monitor the FOH & team performance.
•Makes weekly schedule.
•Train staff to ensure the highest level of service to all customers.
•Implements strictly the policies of the club
•Monitor, controls and reduces operating expenses to improve store profitability
•Handle employee issue such as tardiness and attitude.
•Monitor and review club sales performance
•Lead the monthly report meeting with the Board of Directors.
•Disbursements.
•Marketing
Answer and direct phone calls
•Organize and schedule appointments
•Write and distribute email, correspondence memos, letters, faxes and forms
•Assist in the preparation of regularly scheduled reports
•Develop and maintain a filing system
•Update and maintain office policies and procedures
•Copy, scan and store documents
•Check for accuracy and edit files, like contracts
•Review and update technical documents (e.g. manuals and workflows)
•File documents in physical and digital records
•Manage the flow of documentation within the organization
•Maintain confidentiality around sensitive information and terms of agreement
2014
•Greeting clients
•Answering and forwarding phone calls
•Welcoming and discuss the membership contract
•Updates, Record and submits required reports and templates to unit concerned
•Handling members complaint and the best customer service to maintain and improve our credibility in our club.
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