Benjamin Banzon

• Started under the UnitedHealthcare insurance account, handling inbound and outbound
calls related to insurance benefits, claims inquiries, eligibility verification, and
healthcare policy explanations.
• Promoted to Optum Rx Home Delivery due to strong performance and healthcare
account expertise. Assisted members with refill medication requests, prescription order
processing, prior authorization follow ups, and checking medication rejections.
• Coordinated with pharmacies, providers, and insurance teams to ensure timely
resolution ofprescription and claims concerns while maintaining high customer
satisfaction.
• Applied strict HIPAA compliance and confidentiality standards when handling protected
health information and member accounts.
• Efficiently documented interactions, processed requests accurately, and provided timely
updates to members regarding medications, claims, and insurance coverage.

• Assisted customers with technical issues, service inquiries, and account management.
• Provided troubleshooting support, ensuring quick resolution and high customer
satisfaction.
• Guided customers through service plans, account changes, and promotions to enhance
retention.
• Managed high call volumes in a fast paced environment while maintaining excellent
service standards.