Customer service representative
Dnata, Airport operations
مجموع سنوات الخبرة :9 years, 2 أشهر
Key responsibility areas:
- Coordinating with all internal and external departments such as GHA, other airlines and various authorities at the airport.
- Make public address announcements as required.
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
- Always maintain the highest standards of safety and security.
- Other duties as assigned.
Key responsibility areas:
- Handled recruitment requirements of clients who were leading System Integrators, IT consultancy firms and part of The Big Four.
- Managed recruitment services for vertical markets like Cyber-security, Data Analytics and SAP.
- Managed end-to-end recruitment process in the cycle.
- Well-versed with sourcing platforms:
o LinkedIn Recruiter
o Bayt
o Gulf Talent
o Database (Salesforce)
- Referral calls, headhunting, and networking.
- Part of the LinkedIn Global initiative in 23+ countries with experience in heading the initiative for the MENA region with training and strategies.
- Restructured recruiting approach within the organization.
- Learned operational and back-office administrative processes relating to On-boarding procedure for Saudi Arabia, UAE, Kuwait and Qatar.
- Completed Salesforce training (with certification).
- End-to-end recruitment cycle for contractual positions.
- Clear track of prior successful placements within the industry.
- Administrating daily operations, plan company activities and execute administrative responsibilities.
- Create, review and implement business procedures.
- Planning and strategy making through market research, historical data, past work experiences and market knowledge.
- Prepare financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency by optimal allocation of budget.
- Determining and setting prices and credit terms, based on forecasts of customer demand.
- Continuous creation, retention and maintenance of customers and clients relationship.
- Assessed and identified restaurant KPIs to provide strategic solutions and educated them on boosting their business.
- Build and maintained professional rapport as part of company strategy.
- Handled 60+ exclusive restaurants in upmarket regions.
- Worked with a team of around 50, which included VP and Associate VP in boosting company sales and securing a feasible programme which assured the visibility of the product.
- Acquire and engage with the relevant audience (clients/partners) to market Zomato’s products
- Assist the content team to ensure accuracy of restaurant information
- Responsible for tagging of assets, coordinating trouble shoot of devices and assignment of deployment leads
- Constructing excel sheets as trackers to monitor inventory
Team member on a large public sector engagement with a Key Federal Authority in the UAE to assess current state of organization structure through performance based competency evaluation. Supporting team members on a large job realignment and organizational restructuring engagement which involved:
• Discussions with employees at various levels of management, which was necessary in preparation of new Job Descriptions and further evaluation processes.
• Assisted in creating competency frameworks for every division.
• Data Analysis: Applying statistical or logical techniques to evaluate and illustrate data.
• Market Assessments: Analysis of market trends, assessing the competition, and conducting market studies. Prepared trend analysis, feasibility studies and Project credentials report:
• Minutes of Meeting: Project credentials report; Summary reports.
• Senior School Certificate Examination The Indian High School, Dubai