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Benjamin  Mwasya , Restaurant Captain

Benjamin Mwasya

Restaurant Captain·Americana Group - United Arab Emirates

Kenya

Diploma, Arts And Information Technology

Work experience

Total years of experience: 6 years, 4 months

Restaurant Captain

April 2024 - April 2026

Americana Group - United Arab Emirates

Dubai, United Arab Emirates

April 2024 - April 2026

I was employed at Americana Food Company in the United Arab Emirates for two years, where I served as a team member and later got promoted to a shift supervisor at Pizza Hut.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Kitchen / Customer Service Associate

January 2024 - January 2026

Pizza Hut Dubai

Dubai, United Arab Emirates

January 2024 - January 2026

• Maintained high brand standards and professional presentation in a busy international food environment.
• Ensured products were prepared and presented according to company quality standards.
• Supported smooth daily operations through organization, cleanliness, and teamwork.
• Assisted customers and contributed to a positive customer experience.
• Worked effectively under pressure while maintaining attention to detail.

Company industry:
Catering, Food Service, & Restaurant

Visual Merchandising Support

January 2022 - January 2024

Independent Retail Support Experience

Nairobi, Kenya

January 2022 - January 2024

• Assisted with arranging products and creating attractive displays to improve customer attention and shopping
experience.
• Supported product placement, stock organization, and maintaining neat retail presentation standards.
• Helped improve product visibility through effective arrangement and organization.
• Monitored product availability and supported restocking to keep displays complete and appealing.
• Maintained clean, organized, and customer-friendly retail spaces.

Company industry:
Merchandising

Store Clerk

January 2020 - January 2022

Americana Food Company

Dubai, United Arab Emirates

January 2020 - January 2022

• Organized products and maintained proper product arrangement for customer convenience.
• Supported stock management, product visibility, and store organization.
• Assisted customers with product information and service support.
• Maintained a clean and professional working environment.
• Supported daily operations and ensured company standards were followed.

Company industry:
Catering, Food Service, & Restaurant

Education

Mount Kenya University

January 2020

January 2020

Diploma, Arts And Information Technology

Kenya

thika institute of business studies

April 2018

April 2018

High school or equivalent, Business Administration And Information Technology

Kenya

GPA (rating): Good

GPA (rating): Good

Skills

BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCT MARKETING
Intermediate
PRODUCT MARKETING
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
Adaptability
Expert
Adaptability
Expert
Time management skills
Expert
Time management skills
Expert
Communicator
Expert
Communicator
Expert

Social profiles

Languages

English

Expert

Swahili

Native Speaker

Memberships

americana food company

team member

March 2024

Hobbies and interests

mentoring

In my previous company I was able to mentor the new team members to reach their highest level of performance. This led me to acquiring employee of the month three times.