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Benjo Del Rosario, IT support Analyst

Benjo Del Rosario

IT support Analyst·ADNOC Fertilizers

United Arab Emirates

Bachelor's degree, Information and Applied Technology

Work experience

Total years of experience: 0 years, 10 months

IT support Analyst

July 2018 - April 2019

ADNOC Fertilizers

Abu Dhabi, United Arab Emirates

July 2018 - April 2019

IT Support
End user Support
IT Assets management
Software upgrade and deployment
Software Installation
Hardware upgrades, troubleshooting, decommissioning.
Log incident and service request queries in ITSM tool.
Coordinate with vendor for additional support
Coordinate with IT department for a upcoming and ongoing projects.
Manage, maintained, update progress report.
Directly report to IT manager.
Advise for IT improvement in Desktop infrastructure
Train employees and colleagues with new IT software and IT services

Company industry:
Oil & Gas
Job role:
Information Technology

Education

AMA Computer University

August 2001

August 2001

Bachelor's degree, Information and Applied Technology

Philippines

GPA (percentage): 85%

GPA (percentage): 85%

Skills

Team Coordination
Expert
Team Coordination
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Desktop Support
Expert
Desktop Support
Expert
IT Asset Management
Expert
IT Asset Management
Expert
End User Support
Expert
End User Support
Expert
Team Coordination
Expert
Team Coordination
Expert
IT HelpDesk
Expert
IT HelpDesk
Expert
Desktop Support
Expert
Desktop Support
Expert
IT Asset Management
Expert
IT Asset Management
Expert
End User Support
Expert
End User Support
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
CCNA
Apr 2013 - Apr 2016
ITIL V3 Foundation
Jun 2018