Benjo Del Rosario

IT Support
End user Support
IT Assets management
Software upgrade and deployment
Software Installation
Hardware upgrades, troubleshooting, decommissioning.
Log incident and service request queries in ITSM tool.
Coordinate with vendor for additional support
Coordinate with IT department for a upcoming and ongoing projects.
Manage, maintained, update progress report.
Directly report to IT manager.
Advise for IT improvement in Desktop infrastructure
Train employees and colleagues with new IT software and IT services