Team Leader
Qatar Rail
Total years of experience :9 years, 11 Months
Act as an information source for agents’ questions pertaining to process, policy and work schedules whilst reviewing, organising and delegating daily tasks for team
Closely coordinate with other Leads and Management pertaining to support service levels and customer experience and take appropriate actions to correct when needed.
Work in queues a minimum of 25% of work day to maintain subject matter expertise and support service level goals.
Compile/send daily status and other required reports as directed by manager
Advocate for customer needs by suggesting customer experience improvements
Act as an information source for agents’ questions pertaining to process, policy and work schedules.
Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Formulate pricing policies.
Determine daily coupons.
Ensure pricing is correct.
Work on store displays.
Attend trade shows to identify new products and services.
Coach, counsel, recruit, train, and discipline employees.
Evaluate on-the-job performance.
Maintains promotional database by inputting invoice and bill-back data.
Updates managers by consolidating, analyzing, and forwarding daily action summaries.
Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.
